HMV: a social media crisis

Yesterday saw an excellent example of when a brand’s social media goes very, very wrong. An HMV employee, who had access to the company Twitter account, began to Tweet about the mass sackings that were going on that day in wake of HMVs bankruptcy: HMV clearly had not thought through potential implications of firing team…

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Do you need to work on your social media etiquette?

There is very little doubt that social media is increasingly becoming more prominent in our lives. Whether it’s following a brand or communicating with friends and family, our lives are progressively being displayed on screen more. However with so much of our personal content being shared on-line it is becoming increasingly apparent there is a…

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CEOs and Social Media

  In the past, for many organisations, the struggle to successfully incorporate social media was due to a lack of understanding and often a  downright fear from higher management. A report by Weber and Shandwick in 2010 highlighted this by revealing that 64% of CEOs from the largest companies did not use social media. However,…

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Embracing Social Customer Service

Launching into the realm of social customer service may seem like a daunting prospect, however, failing to take the leap may actually lead to even more frightening consequences. A shocking statistic from a recent consumer survey commissioned by Conversocial, revealed that: “If confronted with unanswered customer complaints on a company’s social media site, 88.3% of respondents…

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SOPA and PIPA – the web’s four letter words

  You may notice that the internet is slightly quieter than you are used to tomorrow.  This is due to numerous internet giants protesting the Stop Online Piracy Act (SOPA) and Protect IP Act (PIPA). Opponents to the bills state that if passed into law, they will stifle innovation and undermine free speech through unreasonable…

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Reddit – Upvote it: Part II

So in the first blog in this series, we established that Reddit is significant online social movement, but what exactly can it offer a brand or business? Monitoring: Businesses can utilise the platform as a go-to for cutting edge news and content. Monitoring the platform for relevant industry or brand mentions can also yield interesting…

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Reddit – Upvote it: Part I

Are you familiar with Reddit? Is the social news site incorporated into your social media monitoring and planning? So, what is Reddit? A dark horse of the online world, Reddit is a sharing platform that businesses and brands alike should be au fait with. It’s an online space where users or ‘redditors’ as they are…

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Social media agency issues warning to Cadbury

We love purple as much as the next company, but it appears Cadbury have decided to take it to the next level in a recent trademark dispute settled yesterday with Nestlé. Cadbury wanted to trademark the tint and made the case that it has used the colour on its packaging for more than a century.…

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The ideal social media consultant. It’s Psych 101

An experimental scientist? A mathematician, an historian, an IT geek, a money making  economist or socially savvy psychologist? Last week we conducted a Twtpoll to discover who you would rather employ as a social media consultant for your business. The results were eye opening. To our great surprise the mathematician received no votes.  One thing…

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