Fanning the flames: #AskBG live Twitter Chat

Last Thursday British Gas tweeted this: Our Customer Services Director Bert Pijls will be taking part in a Q&A about our price rise at 1-2pm. Tweet your questions using #AskBG! — British Gas (@BritishGas) October 17, 2013 The company already has a possible media crisis on its hands after telling customers that their energy bills…

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Generations X, Y, Z and… C?

Marketers LOVE “big” words! You may find them throw words like demographics and segmentation around but without any real purpose.  Understanding your customer demographic and being able to segment your audience is the foundation of marketing and is key to marketing success. So, in this case, these “big” words should not be thrown around “willy-nilly”,…

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The importance of social media for the beauty industry

The beauty industry has gone through an exciting transition over the past 10 years and with the rise of the internet and knowledge sharing, consumers are now empowered and are demanding ground-breaking technologies, ingredients and products – they know what they want and are more than willing to invest in a product if it will…

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Latest Social Advertising Developments

We have had mixed news recently around online advertising, with some sites focusing more heavily on their advertising offering, whilst other businesses are popping up to block ads from customers devices… So you know what’s been happening recently, take a look at the latest developments here: Simplified Facebook Advertising It was announced yesterday that Facebook…

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Employer branding, part one: Instagram

If you want to create a following for your company of the most engaged community, get on Instagram. I understand the fear, posting pictures is for kids, what if I don’t know what pictures to put up, does it make my company look like they are having fun and not working? Forget all your objections…

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Online communities and behavioural psychology

As social media, connectivity and the web in general continue to evolve and transform our lives, the crossover between social media and behavioural science is becoming ever more evident. Even though I’m not a psychologist, I found the article written by Sean D. Young on TechCrunch a couple of days ago very thought-provoking. Professor Young wrote…

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Taiichi Ohno’s seven wastes and social media

  © Kenichi Nobusue ”My social networks” Photo. Attribution 2.0 Generic  There is no simple answer to running a successful business but those who do often rely on business instinct. It could be a sixth sense that leads you to success, but sometimes it’s best to learn from others and to follow models. There have been many business…

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