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Keeping customers happy when implementing a social media strategy

The brakes are off, the lights are green and 2016 is well underway. 10 years after Twitter was founded and Facebook became a mainstream platform, another batch of social media strategies are being rolled out by marketers. Objectives will include lead generation, reach and awareness, community growth and improving sentiment. For the average consumer though,…

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Social content is not all about the content

The folk over at Smart Insights reminded me last week about the deluge of content churning through every social media platform. Much has been written about getting the content right. Investing more time, resource and money in storytelling and crafting visuals that resonate. But this is only one half of the content picture. Gaining cut…

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New Year, New Tech, New Content Opportunities

With the new year come new trends…yada yada yada yes. But there’s no denying, as we try to keep up with the cascading popularity of the annual Consumer Electronics Show or #CES2016, that there are some highlights of this year’s show that hold clear opportunities for the future of content creation and digital engagement. Some…

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Twitter Fights Against Abuse

As 2015 ended, the good folk at Twitter HQ updated their policy, adding new rules and procedures to combat abusive behaviour and hateful conduct on the platform. The latest update, announced in a blog on December 30th, sees the introduction of the following passage into the abusive behaviour section of the official Twitter rules: “Hateful…

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The elves are away for a while

  Wishing you all a very Merry Christmas from immediate future We’re off to join the festivities and will be back on the 4th Jan with our first blog post in 2016. Happy, jingly Christmas and good health and happiness to all . . . . . . . . . . . . . . . . .…

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28 things guaranteed to happen in social in 2016

There have been many predictions for how social media will play out in 2016. But enough of the speculation…here are 28 things that are guaranteed to happen. Do you agree with them? Have I missed any? Shiny new platform labelled the ‘next big thing’ will emerge. Digital professionals will create accounts but never return There…

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4 tips to optimise your (and our) blog in 2016

Having a blog, whether it’s on a personal level or a corporate level is, and will remain, a fantastic way of building a brand and showing your knowledge and expertise on a specific subject. In reading my esteemed colleague’s summary of IF blogs in 2015, I realised just how awesome and knowledgeable we all are…

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Reviewing 2015 in a list of lists

Everyone loves a list. Which is just as well considering it’s that time of year when people publish the most lists. Whether it’s lists of the best music or books from the year; lists of predictions for the coming year; or lists of Christmas gift ideas for your partner’s uncle’s best friend’s dog. And so…

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