The trouble with paid social is tracking the customer journey from click to brick. Facebook thinks it has the answer to this problem and is in the process of revamping its offers program. Core updates include: Bookmark: People can easily claim an offer on mobile or on desktop and it will automatically save to their new…
Read More
Shortly after Facebook announced a range of changes to its Trending Topics section things started to go wrong. As this blog post describes the update – “Today, we’re making some changes to the Trending feature on Facebook that will make the product more automated and will no longer require people to write descriptions for trending…
Read More
The biggest news to come out of social over the weekend has been the controversial reveal that WhatsApp will now be sharing its data on consumers with Facebook. Many have been waiting since Facebook’s acquisition of WhatsApp in 2014 (for $22 billion!) to find out what the partnership could mean for both brands and consumers.…
Read More
There’s a story that Chip and Dan Heath tell in their book “Made to Stick: Why Some Ideas Survive and Others Die” that I think about often when creating B2B content for social. A Stanford University Graduate by the name of Elizabeth Newton ran a simple experiment in 1990 that perfectly illustrates the curse of…
Read More
Vloggers and YouTubers watch out, YouTube is making some changes to its platform. The new feature will see a social timeline added to the platform, which will allow users to share a range of different content including photos, links, videos and text posts with its subscribers. The new ‘Backstage’ feature doesn’t seem to be…
Read More
Marketers can now measure the success of a campaign by tracking how many people are talking and engaging with a brand’s social activity. The Twitter Ads dashboard will display the engagement metrics and the earned media metrics generated by the campaign’s success. Struggling to encourage your fans, audience or followers to engage and talk about…
Read More
It would appear that Mark Zuckerberg is pulling out all the stops in an effort to combat the meteoric rise of Snapchat, first with Instagram Stories and now with a standalone iOS app, Lifestage. The USP employed to capture the hearts and minds of Gen Y is that the app comes with an age restriction,…
Read More
Back in the days before the internet, the main stay of audience insight beyond surveys was the focus group. A gathering of relevant demographics in order to get feedback on products, adverts etc. Now we have social data and insight. A magnificent cauldron of opinions, views, trends and sometimes plain weirdness. Sifted through monitoring tools,…
Read More
I started working at immediate future in 2011. What a vastly time that was to be working in social media. Everyone, brand and agency was trying to figure out the landscape and how to tackle it. These were the days of Facebook pages with Like gates (yup, chasing Likes – some people still do) and…
Read More