How you respond to negative comments says more about your company than any other thing you do. Whenever you respond to anything online (and often even offline), you are never responding to just one person. Even if it’s a simple DM. Your answer can always be seen and judged by many, so keep that in…
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For those of you who have somehow avoided the awesome spectacle that was the marketing campaign for the latest Marvel movie, Deadpool, here is my salute to a truly fantastic piece of work. The Fox Marketing team and Reynolds. – 20th Century Fox The Ryan Reynolds superhero movie opened to an astonishing $132.4 million for…
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For many brands using social media to generate sales, the priority list often consists of lead generation, brand awareness, content creation, campaign management and customer service. Whilst all of these can play a major role in creating sales, one important item is missing from that list – online reviews. A recent study by Global Web…
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These days there are more ad blockers than most people have had hot dinners. The most popular ad blocking companies now hold all the power, and have completely changed the landscape of digital advertising. In an aim to monetise their service, some ad blocking providers are essentially blackmailing companies into paying up, in order to…
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From conferences to books and a plethora of blog posts, we are obsessed with targeting Millennials – especially through social media. But there is a hidden gem on social media. A demographic that at best is being ignored and at worst stereotyped. “Wake up to the social savvy seniors, or risk missing out on…
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You may or may not have noticed, but your Twitter timeline has changed – it will no longer automatically show Tweets in chronological order. We know Twitter users don’t like change, and with a raft of changes announced in the past few months and weeks, including the furore around #Twitter10k, the drop in share price,…
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Recently Guinness launched a new advert but instead of the ad creating a perfect storm stemming from TV it was actually Instagram as the medium of choice. Guinness opted for the new 60 second ad placement in a bid to engage a younger audience, branded content has the most impact through social when it is…
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As the most romantic weekend of the year approaches, I am once again filled with joy as I get to spend it working with one of my favourite clients, working in a fast-paced, action-packed, real-time social media command centre. Social listening has become more than accepted by almost every business worth its digital salt. However,…
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Don’t you love when you finally have a grasp on something only for it to change instantly? Both Twitter and Facebook have announced major changes coming to their platform. Both of them have one thing in common: the focus on bringing value to their customers. In other words, people will see posts from brands or…
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