CJ04-Blog-Square

5 Tips to Help Manage Crises on Social

Before the early noughties launches of Facebook, Twitter et al, news cycles were longer and managing crises was a whole lot easier. Why? Broadly speaking, you only had to worry about the media backlash. Today (as we all know), social has added another layer of complexity. The slightest error can create fodder for the Twitteratti…

Read More

3 Top Tips to Ace Brand Storytelling in Social

  “We are, as a species, addicted to story. Even when the body goes to sleep, the minds stays up all night, telling itself stories.” – Jonathan Gottschall, The Storytelling Animal American author and journalist, Ernest Hemingway once made a $10 bet with some writer friends that he could write a powerfully emotive novel in…

Read More

HM10-Blog-Square

Social Video Infographic

Video killed the erm, everything star. There is no question that video is the future of content marketing and by proxy social media or that by 2017 video will account for 69% of all consumer internet traffic worldwide. As video dominates marketing strategies left right and centre it can be hard to keep up with the tools and limitations…

Read More

JH-01-Blog-Square

Shining a light on mobile ad-blocking

A recent article published by the FT has announced that several mobile providers may soon be launching ad blocking software over their networks. This new service, developed by an Israeli start-up, Shine will block most types of advertising on mobile devices, including in-app advertising, sticking a spanner in the works for the likes of Facebook, Google,…

Read More

OL-04-Blog-Square

5 steps to extracting content from your business

One challenge for me day-to-day is helping clients extract the best content possible for their digital activity. When we think about B2B content, we think whitepapers, videos, case studies etc. However, more often than not, the most valuable content is not stored in the form of a document or a piece of collateral created by…

Read More

JB-09-Blog-Square

Why brands should not ignore customer queries on social

When it comes to customer service, consumers now expect to interact with the brands on their own terms – they want to receive a prompt response, on the channel of their choice, and a quick resolution to their problem. To put this into context, if a customer phones the call centre they expect a short…

Read More