CJ13-Blog-Square

Social customer service doesn’t increase complaint volume

It’s true! Social doesn’t increase your volume stack. Businesses who are yet to embrace social are still being complained to. The consumer picks up the phone and gifts you their feedback. They may also share an email with senior management AND then, they will go onto social to bemoan your businesses dated approach to customer…

Read More

PO-04-blog-Square

Top 3 Visual Trends for 2016

  Our team had the pleasure of going to a seminar by Getty Images talking about the visual trends for 2016. The event took place at their new exhibition offices in London, and it was organized by the lovely folks at The Drum Network (shout-out to Naomi for inviting us!). It was an hour of…

Read More

HM24-Blog-Square

Facebook Canvas

On February 25th Facebook launched what they are calling Canvas, a full-screen ad experience. Originally announced at Cannes Lions way back in June 2015, Facebook’s chief product officer Chris Cox demonstrated mock-ups of a new mobile format that takes over the mobile screen after a user clicks on it from the news feed, it then…

Read More

JH-16-Blog-Square

Keeping a Content Library

For some (not us) managing multiple social media channels can be a daunting and stressful task. Curating content is only half the battle. Having to come up with attention-grabbing, witty and imaginative copy is the other. That being all before you have even given the slightest thought about the long, sometimes complex task of scheduling…

Read More

TB-14-Blog–Square

Snapchat gearing up to open the advertising flood gates?

With over 100 million daily active users on the platform and well reputed penetration into the ‘millennial’ audience, Snapchat is on the rise… However, once platforms are well established as “cool” they have to make some moves that will render themselves seriously uncool to their user base, to appease the shareholders and make some bloody…

Read More