OL-04-Blog-Square

5 steps to extracting content from your business

One challenge for me day-to-day is helping clients extract the best content possible for their digital activity. When we think about B2B content, we think whitepapers, videos, case studies etc. However, more often than not, the most valuable content is not stored in the form of a document or a piece of collateral created by…

Read More

JB-09-Blog-Square

Why brands should not ignore customer queries on social

When it comes to customer service, consumers now expect to interact with the brands on their own terms – they want to receive a prompt response, on the channel of their choice, and a quick resolution to their problem. To put this into context, if a customer phones the call centre they expect a short…

Read More

TP01-Blog-Square

Join the ‘Social Media Day’ Revolution

It’s no secret that social media connects millions of people worldwide and has irreversibly changed the way we interact. The abundance of social media platforms has necessitated a change in the way brands engage with customers, how we consume news, our communications with friends and it’s even influencing wider political and global events. In Q1 this…

Read More

MH-08-Blog-Square

How to target B2B clients at events on social

With all kinds of summer events on the agenda and the corporate convention season already rumbling away, marketers are increasingly looking for reliable ways to bide the attention of attendees, eager to solidify connection with their target prospects and make sure they stay on their radar to develop a promising brand relationship. Using social media around events…

Read More

GM04-Blog-Square

Maybe Twitter did decide the UK election after all

There might have been a disjoint between Twitter and real life in terms of public opinion around the recent General Election (see last week’s blog), but Twitter offered a fascinating journal of what the politicians were thinking in the final days of the month-long campaign. It was supposed to be the closest-run UK General Election in…

Read More

BJ-10-blog-Square

View performance stats for LinkedIn Publisher Posts

If you’ve used LinkedIn’s publisher platform in the past, you will now have access to detailed information on how well your content has performed, and the audience it reached. In an effort to be more than just a professional’s social network, and to place itself as a prominent publisher and content machine, LinkedIn has rolled…

Read More

TB04-Blog-Square

9 realities of real-time marketing

In a world where the average consumer expects a response within the hour (42%, Edison Research), and has the attention span less than that of a goldfish (8 seconds for humans, the goldfishes’ is 9 seconds), constantly connected from wherever they are – the prospect of ‘real-time marketing’ seems like a tasty, tantalising way to…

Read More

KC02-Blog-Square

Does social reflect public opinion?

“What’s Twitter saying?” “What’s the hashtag?” So entwined is social to our world, that to get the latest news we often go there first – but are we right to look to Twitter and other social networks to gauge wider public opinion? A study in 2013 by Pew Research showed that whilst Twitter did display…

Read More

Travel-Square-05

Understanding the social journey from screen to holiday selfie

The days of visiting actual travel agents and waiting on faux leather couches to be served whilst being visually accosted by A1 posters of smiling families splashing in the waves and creatively bankrupt taglines (“New Zealand! Bring Your Mum!”) are long gone. A holidaymaker’s entire journey from skiving off work to Google “best holiday destinations”…

Read More