The Future of Social is Mobile

As the year draws to a close and we all reflect on the vast and rapid developments that have occurred in social media in 2012, it is clear that one of the most prominent progressions has been the growing importance of smartphones to access social networking sites. 40% of us use mobiles to access social…

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The State of Social Customer Service

Social customer service is no longer an innovative concept; for most, particularly the big names, it is now an integral part of customer service operations. The question being asked is no longer ‘Does your business handle customer complaints via social media?’ – it is “How well are you performing? What is your typical response rate?’…

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LinkedIn Buzzwords in 2012: lessons learnt

Great content requires originality. With 190 million tweets being generated per day, people are looking for genuine insight and overlook bland and overused expressions. Quite helpfully, LinkedIn have published their analysis of Top 10 Overused Professional Buzzwords in 2012. They include such well-known examples as: Creative Effective Motivated Analytical Responsible Compared to their last year’s…

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Could checking social media at work soon be illegal?

Employers have tightened up rules over the use of social media in the workplace, in fear of employees spending their days glued to Facebook or Twitter and ignoring their daily work. Whilst this is commonplace, could using social media at work soon be illegal? According to Stephanie Green and Christine Neylon O’Brien, two professors at…

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Will visual content drive social media in 2013?

As the year draws to a close the inevitable lists of the best and worst moments begin to appear. But what about social media’s biggest successes this year? Econsultancy have published what they think are the 10 greatest social media campaigns from 2012. Looking back at what makes these campaigns so successful can help us…

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Ten tips for effective content planning

Ever asked yourself why content marketing is like a tube of Pringles? Because once you pop, you just can’t stop. Sites, mobile optimised sites, social platforms, blogs, all craving fresh content and stagnating in static copy until the next fix arrives. But what does that next fix of content look like? A knee-jerk reaction to…

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