Three reasons businesses fail to manage a social media crisis
Threee things we can learn from the world’s leading social businesses about how to avoid a social media crisis.
Read MoreSocial media skills and the decline of the fourth estate?
A survival guide for journalists and the marketing profession The revelation that taking notes and time management are considered more important journalistic skills than understanding social media, has caused quite a stir. The worrying conclusion from the National Council for the Training of Journalists has been described as a suicide note for the industry and…
Read MoreOnline community management: Stop. Look. Listen.
In the words of the Content Marketing Institute’s Joe Chernov: “Without content, social media is a sports car with an empty gas tank”. No one knows that better than an online community manager. But what that community manager also knows is that accelerating your social media activity straight to sixth gear is risky. Without proper…
Read MoreGoogle+: how social media marketing could evolve
Google+ has really got the social media world excited. Twenty-five million users in 6 weeks, makes the growth of similar social networks like Facebook and Twitter look positively stunted in comparison. And the blogosphere is just as fired up – a quick Google blog search for Google+ returns more than 10 million results! When Google+…
Read MoreSocial media marketing: what not to do
Social media marketing is not new. We’re all familiar with the basics and brands are actively engaging with their consumers on a daily basis. So, why are people still doing it incorrectly? Here, we share what to do and, more importantly, what not to do when it comes to the basics of social media marketing.…
Read MoreSocial media training – vital lessons from history part 2
In the last post we looked at figures from the twentieth century and the lessons that could be learned from their experiences when implementing brand social media training. In this post we’ll investigate some historical recommendations crowdsourced on Twitter over the past week. Don’t expect people to be interested solely in your news, get the…
Read MoreSocial media training – vital lessons from history part 1
Those looking to ensure staff are equipped to represent their brand across social media platforms could do worse than learn from some of history’s most famous and infamous historical figures. So what can your social media training learn from the past? “To be ignorant of what occurred before you were born is to remain always…
Read MoreThe rise of online influence: Part II
In the second part of our series on online influence, we round up the three best tools for measuring social media influence; along with a look at their advocates and sceptics. In my last post I paraphrased Brian Solis and Vocus in defining an online influencer as someone who has online reach and someone who…
Read MoreThe rise of online influence: Part I
This is a two-part series exploring online influencers and their role in social media marketing. Part I looks at the reasons why a brand should focus on wooing influencers over journalists; Part II defines ways of identifying and measuring their influence. Traditional PR vs social media marketing Traditional media are longstanding powerhouses – politicians and…
Read More