Now that the festive season is upon us, the sound of a call centre will never be music to an irate consumer’s ears. Whether it be a product query, a refund or to simply ask a question, watching those seconds turn into minutes, into tens of minutes on your mobile while you wait can be…
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At IF, it’s been slowly and now concretely drummed into us: Christmas is coming. If your clients aren’t ready yet, then you need to be. Internally, it means designing our Christmas card, sorting the festivities and most importantly, making sure we are effortlessly ready to deliver everything before 2017 magically turns into 2018 (it also…
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Let’s face it, at some point in our lives, we’ve all said something we’ve instantly regretted. In the days before social and messaging apps, the fallout might have been painful but the worst of it was usually over pretty quickly. In the mobile-first world we live in now, a regretful text message could prolong…
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I’m pretty sure there’s not a person reading this that hasn’t seen, used or created a GIF. They have become the bread and butter of internet culture and we are increasingly using them to communicate with our friends and even our work colleagues, exactly how we are feeling. There is a GIF for every…
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Last week, Marnie Simpson was rapped firmly on the knuckles by the ASA for breaking CAP code rules and promoting brands without making clear she was paid to do so. There was coverage across OK!Magazine, BBC, Sky News, Daily Mail and so on. High profile and badly reputation damaging for Marnie. She looks like…
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If you still haven’t considered including Instagram as part of your Paid Ad spend, I’m hoping by the time you’ve finished reading this, you’ll change your mind. From its launch in October 2010, Instagram has become one of the most popular Social media channels with 800 million active users. It’s only so long till they…
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In the last few months, Facebook acknowledged that an organisation with ties to the Kremlin purchased $150,000 worth of Facebook advertising related to the election. These ads were seen by approximately 126 million people over a period of more than 2 years. Image…
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Just when we thought 2017 couldn’t get any worse for Snap, turns out Spectacles are a commercial flop. Snap’s first attempt at creating a hardware product failed to excite customers past their initial purchase. Despite the initial hype, the company has sold only 150,000 pairs to date, and less than half of Spectacles owners kept…
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Netflix has been on a bit of a tear, producing high-budget original content at a rate of knots that few production companies can keep up with. The video streaming services has become so good at it that even Disney pulling content from its platform is not enough to slow its progress. We have a thirst…
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