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Tag Archives: Daniel Goleman

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Measuring the Emotional Intelligence of community management: Part II

We’ve taken the three most engaged Facebook pages and for the past week we’ve been watching to see just how much emotion plays a part in their community management. In Part I of this series we laid out our measurement criteria; in Part II we put it to the test. According to SocialBaker’s latest report,…

October 14, 2011
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Measuring the Emotional Intelligence of community management: Part I

Over the past few months we have been investigating the essence of good online community management. We’ve dissected the very definition of an online community and we’ve gleaned insights from experienced community manager, Heather Taylor. Over the next two part-series we will be exploring the role emotion plays within a community; and the need for…

October 5, 2011
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  • Running a Halloween campaign on social media can create huge benefits for your brand presence. But how to ensure… https://t.co/Jwp9F14Pz2yesterday
  • The theme of this year's #SMWLDN is reinvention, where marketers like @KatyHowell will be exploring the evolving wo… https://t.co/Iv8efv2Lki2 days ago
  • It's here! And boy, are we excited. Don't forget to tune in live to Serious Social at 10:30 BST today to hear from… https://t.co/Ed854g9rcC2 days ago
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