Improving customer experience on Instagram

Customer experience on social seems to be a huge topic right now. And is something we’ve discussed a lot recently at IF.  Over the past year, the way we use social has changed. In fact, our overall behaviour online has changed. With more and more consumers turning to online shopping (which looks like it’s here…

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Excelling in paid social media

Paid media is a complex and ever-changing beast that can make success on social particularly difficult. Especially if you don’t take note of the regular adaptations to features, functions and most importantly algorithms – recently there have been some big changes. Understanding algorithms is key for knowing what you need to do with your content…

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