I like my media social, not socialist

  Does UK Culture Secretary Jeremy Hunt believe the Murdoch buy-out of BSkyB is “against the public interest in media plurality”? Will the competitions commission review do anything more than delay the merger? This would be more of a cliffhanger if we didn’t already know that Murdoch has been spooning with the Tories since the…

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Customer service boldly going where competitors dare not go

Recent message exchanges with a major mobile phone company have made me think about the role Twitter plays in establishing, building and maintaining customer relationships. Such a short message by nature needs to be succinct and to the point, not something that the majority of big companies have managed in their comms for many years.…

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