200619_CJ_Mananging a Crisis

Episode 15: How to manage a crisis on social media

Episode 15: How to manage a crisis on social media  From the planning, processes creation and policy development you may need to undertake, we’re going to explore differentiating between issues management and crisis management and knowing the actions you need to take should a crisis occur. ‘Plan for the worst and hope for the best’…

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JB-10-Blog-Square

It’s not a crisis, it’s an opportunity

More often than not, when customers are frustrated about a bad service or bad product experience, they will take to social to vent their experience. In doing so, this allows others to jump on the bandwagon and start chiming in with their equally awful experience. In many cases a quick, useful and polite response by…

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