Keynote speaker
Martha Roberts
Head of Customer Service Communication
Royal Mail
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TOPIC: Social customer service
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DATE: 21st May 2014
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LOCATION: London
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KEY DISCUSSION: How can companies align service with customer expectations in social? Royal Mail reveal how it uses social to keep 400K plus customers happy in social
She’ll be taking a good look at:
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Kick-starting the Royal Mail social customer approach with what customers want – including running towards the tough stuff!
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Getting organised and integrated across a large company including customer services, PR and internal communications
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Using social service as a lever for fixing what matters to customers
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Learning and communicating when your organisation ‘shines’ – the power of social feedback to motivate and overcome traditional silos

Some of the lovely brands that came to previous Speakeasy events:
Liberty, TripAdvisor, Affinity Water, Thomson Reuters, Tesco, Santander, Ladbrokes, Ocado, Cisco, BP, Ernst & Young, Dyson, La Prairie, Birds Eye, ITN Source, Thomson Reuters, KPMG, Red Bull, Hertz, NTT Data Corporation, See Tickets, Hawksmoor, Marston Group, Merlin Entertainments, White Stuff, WorldPay, Ernst & Young, Mears Group, Ladbrokes, Kaspersky, Fujitsu, Clarks, UNICEF, Dyson, Virgin Media, Vodafone, Post Office, Unilever, Cundall, BMW, Pepsi, Shoretel, Eley Ltd, JD Williams, White Stuff, Cision, Classic British Hotels, Brown-Forman Beverages; and hundreds more!