“45% of people say they share bad customer service experiences via Facebook, Twitter, and other platforms”

Gain a better understanding of your customers through social data and deliver an improved, more personal customer experience. Join Katy on Thursday 15th May to discuss the big social customer service challenges, including:

– Identifying skills and resources
– Scaling across the business and minimising risks
– Grabbing the real-time social opportunity
– Championing integration across the organisation

Get in touch to secure your place. Or if you’d like to learn more about social customer care then come along to this month’s Social Speakeasy on Wednesday 21st May. Royal Mail’s Head of Customer Communications will be revealing all!