Search results for "community"

Reverse engineering Facebook: what can we learn from three leading brands’ apps?

Reverse engineering Facebook: what can we learn from three leading brands’ apps?

An app says a lot about a branded Facebook page. It can tell us whether a brand has a data and/or member acquisition strategy, while providing insight into the consistency of branding and coherency of content strategy. It can reveal the true extent of on-page geo-targeting, amalgamating localised campaigns and…
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UK high street failures and social media activity: a correlation?

UK high street failures and social media activity: a correlation?

What can social media tell us about the sad demise of high street retailers such as Woolworth’s, Comet, Blockbusters and Jessops? Some quick and dirty research shows these high-street failures were also social media fails. There could be many reasons for their failure, not least the products they sell, their…
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CEOs and Social Media

CEOs and Social Media

  In the past, for many organisations, the struggle to successfully incorporate social media was due to a lack of understanding and often a  downright fear from higher management. A report by Weber and Shandwick in 2010 highlighted this by revealing that 64% of CEOs from the largest companies did…
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SO, LO or MO: what’s your focus for 2013?

SO, LO or MO: what’s your focus for 2013?

I won’t be the first social media marketer whose eyes made a bee-line for ‘Return on Involvement’ in Mashable’s 2013 buzzword bible. Return on involvement – A brand that “gets involved with their community will garner better return on their investment by getting involved hosting fundraisers, partnering with schools and…
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New functionality for Google Plus Business boosts engagement and customer service

New functionality for Google Plus Business boosts engagement and customer service

Accumulating connections on Google+ isn’t a problem for some brands – take Cadbury UK with nearly 3 million! But for others, growing the size of the community remains a big challenge when using Google+ Business. The art (and little bit of science) of growing the follower and fan-base for business…
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Ate too much over Christmas? Why not try the Facebook diet?

Ate too much over Christmas? Why not try the Facebook diet?

The New Year comes with new resolutions that the vast majority of us fail to keep. As the infographic below shows, losing weight is at the top of the list of the goals for 2013. Unsurprisingly only 8% of us actually manage to keep up our resolutions successfully. People are…
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Useful Tips for Effective Facebook Marketing

Useful Tips for Effective Facebook Marketing

Facebook has become the ultimate B2C social media marketing platform. It enables businesses to target their audience and create a community of brand ambassadors. But exactly how should brands go about marketing on Facebook? Jon Loomer has come up with a useful checklist for Facebook marketing in 2013. Here’s…
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The Engagement Battle: Facebook vs. Twitter

The Engagement Battle: Facebook vs. Twitter

  For brands using social media, engagement is what it’s all about. Great engagement not only ensures that your content is being seen by your fans and followers, it creates a dedicated community that will lead to more brand advocates who are happy to tell everyone how great you…
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Social attribution: If you can’t measure it, you can’t improve it.

Social attribution: If you can’t measure it, you can’t improve it.

Social media is helping drive renewed interest in marketing attribution. A recent survey from Adobe shows that 43% of marketers say social is a driver for marketing attribution. This is welcome news. The benefits of attribution are clear: It helps demonstrate the value of marketing, allowing for more informed decisions…
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B2B Content Marketing Trends 2012

B2B Content Marketing Trends 2012

This survey of 740 respondents from the LinkedIn B2B Technology Marketing community looks at the trends in content marketing for 2012. Here are some key tweetable pull outs from the report… 84% of marketers  say that content production is going to rise in the next 12 months!…
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What the changes to the YouTube algorithm mean for you…

What the changes to the YouTube algorithm mean for you…

  YouTube has recently announced it is putting more emphasis on measuring the time people spend watching videos rather than just how many people watch them. They are tweaking the algorithm that suggests new videos that YouTube users might to like to watch. Clearly, they…
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Latest news from the world of social media

Latest news from the world of social media

News Round-Up Coca-Cola Reaches 50 Million Coca-Cola has always had a good grasp of how to market itself and communicate well with its fans. On social media it engages well with its fans in a direct and ‘authentic’ manner. In doing so, it’s…
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Facebook finally delivers on ROI for businesses with online vouchers

Facebook finally delivers on ROI for businesses with online vouchers

You may have seen the recent news about Facebook testing ‘Offers’ for Ecommerce sites. Brands will be able to push digital offers through the timeline to their communities and these will be redeemable for the first time on the retailer’s website at checkout. At present this functionality…
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LinkedIn acquisition of SlideShare – all you need to know

LinkedIn acquisition of SlideShare – all you need to know

So, LinkedIn recently agreed to purchase presentation-sharing website SlideShare for £73m. The acquisition wasn’t completely out of the blue for those in the know. As Rashmi Sinha, SlideShare co-founder stated in her recent blog, the two companies developed close ties following the opening up…
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7 brands and their Instagrams

7 brands and their Instagrams

With the high profile acquisition of Instagram by Facebook for $1bn there is a lot of speculation about Facebook’s plans for the photo editing/sharing mobile app. CNET and the Guardian’s coverage of the takeover are the most…
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Rules of Engagement

Rules of Engagement

Engagement is of paramount importance when it comes to getting it right in social media. Your contributions on social networks form the outward representation of your brand or company online and define how you are viewed by others. Which is why effective and compelling engagement requires scrupulous planning and calls…
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How to destroy your social media reputation in 5 easy steps

How to destroy your social media reputation in 5 easy steps

1. Take it personally Responding in the heat of the moment may be a very human thing to do. But, when acting as the public persona of a brand or a client of such a response is a sure fire way to get your arse handed to you by the…
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Waze – Geolocation emerges from its troubled teens and becomes a useful member of society

Waze – Geolocation emerges from its troubled teens and becomes a useful member of society

You may have seen the other day that GPS navigation system Waze hit 10m users. It’s a social tool that aggregates user reports on traffic, accidents and the like. I’m a recent convert and signed up a few months ago, since…
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Slideshare and the rise of B2B social media

Slideshare and the rise of B2B social media

There is no doubt that the growth of Slideshare has got B2B marketers excited about using social media again. It has become the world’s largest content sharing community. Combine this with the reach of Twitter and LinkedIn and the platform has become a vital part of the best…
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The Three R’s of Facebook Moderation

The Three R’s of Facebook Moderation

Creating a branded Facebook page can be daunting for any business; doing so without a robust moderation policy in place can be disastrous. A branded Facebook page can be an open-invitation for foul-mouthed detractors to fill the page with expletives and abuse. Perhaps less obvious are the implications of a…
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Reddit – Upvote it: Part II

Reddit – Upvote it: Part II

So in the first blog in this series, we established that Reddit is significant online social movement, but what exactly can it offer a brand or business? Monitoring: Businesses can utilise the platform as a go-to for cutting edge news and content. Monitoring the platform for relevant…
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Reddit – Upvote it: Part I

Reddit – Upvote it: Part I

Are you familiar with Reddit? Is the social news site incorporated into your social media monitoring and planning? So, what is Reddit? A dark horse of the online world, Reddit is a sharing platform that businesses and brands alike should be au fait with. It’s…
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Are cats the new Pizza Express? The value of social currency

Are cats the new Pizza Express? The value of social currency

Estate agents used to say, that if Pizza Express opens in a new area, it’s a sure sign property prices in said area are about to rise; and smart property investors should pay attention. So I put it to you, if a meme spreads across YouTube, it’s a sure sign…
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A turning point for Twitter marketing?

A turning point for Twitter marketing?

  This week, in a move that Brian Solis entitled the ‘Mad Men Moment’, Twitter introduced the latest addition to the Promoted products family. So what prompted the dramatic headline? Well the latest version of the promoted tweet will appear in the timeline of users that are…
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Social media marketing: what not to do

Social media marketing: what not to do

Social media marketing is not new. We’re all familiar with the basics and brands are actively engaging with their consumers on a daily basis. So, why are people still doing it incorrectly? Here, we share what to do and, more importantly, what not to do when it comes to the…
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Social media training – vital lessons from history part 2

Social media training – vital lessons from history part 2

In the last post we looked at figures from the twentieth century and the lessons that could be learned from their experiences when implementing brand social media training. In this post we’ll investigate some historical recommendations crowdsourced on Twitter over the…
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The rise of online influence: Part II

The rise of online influence: Part II

In the second part of our series on online influence, we round up the three best tools for measuring social media influence; along with a look at their advocates and sceptics. In my last post I paraphrased Brian Solis and Vocus in defining an online influencer as someone who has…
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Most respected Social media agency

Most respected Social media agency

Hot on the heels of being included in Econsultancy’s top ten recommended social media agencies, we have made it into the Reputation Online listing. And more importantly into the top 5 ‘most respected agencies’ and ‘ones to watch’.   Thanks…
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B2B social media case studies

B2B social media case studies

There is a real dearth of social media case studies when it comes to business to business. The scarcity is even more profound when you are looking for examples from UK companies. Yet, surveys tell us that almost half of UK companies…
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Top UK B2B twitter profiles

Top UK B2B twitter profiles

It can be somewhat challenging to find examples of Twitter being used effectively in the business to business environment. And even more so when looking for UK examples (I am not advocating that Twitter is the only way B2B social media can support a company’s objective. However, it can add…
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Urban Outfitter’s new nightmare: new stats reveal the Miley Cyrus effect

Urban Outfitter’s new nightmare: new stats reveal the Miley Cyrus effect

Online crisis phase 1 So, in case you’re not aware of it, the international fashion retailer is facing a bit of a brand crisis. In short, it has been accused by Stevie K of tru.che of copying a line of her jewellery.  In the industry it appears that…
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Osama bin Laden is dead but traditional news isn’t

Osama bin Laden is dead but traditional news isn’t

So the Royal Wedding quickly became old news. Wills and Kate’s wedding of the year was quickly overshadowed on Monday by the news that the world’s most wanted man has been killed. And while this was a significant day in history, it also became a significant day in the…
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Are dashboards symptomatic of an unhealthy obsession with numbers?

Are dashboards symptomatic of an unhealthy obsession with numbers?

Gone are the days of fluffy explanations. Marketing and communications professionals are increasingly expected to provide measurements, metrics and real time data. Whether it is to interrogate a campaign, set benchmarks or justify investment, the numbers count. Social media is no different, and it’s not short on numbers. From Facebook…
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What’s in store for the Huffington Post Media Group?

What’s in store for the Huffington Post Media Group?

Way back in 2005 Arianna Huffington set up a small left wing blog on a ‘shoestring’ budget while AOL was part of the world’s fourth largest corporation, AOL Time Warner. Arianna’s blog quickly became on online sensation with a high ranking and growing unique visitors. While things…
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What does Quora mean for brands?

What does Quora mean for brands?

There’s been a flurry of activity and attention around the rapidly growing question and answer site, Quora, and this week it hit the mainstream media. For anyone who’s missed the news, here’s a brief introduction, and some of the opportunities and risks that we have…
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Social engagement is not just for Christmas

Social engagement is not just for Christmas

This year, it seems Christmas is truly social. And for many brands social media marketing is definitely playing a big role in the festive push to consumers. M&S and John Lewis are integrating TV with their social media efforts, whilst Argos is pushing out…
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Great e-commerce product pages; how social are they?

Great e-commerce product pages; how social are they?

Recently, Econsultancy published a piece on ten great e-commerce product pages. Following our research into the social shopping explosion we wanted to find out exactly how ‘social’ some of these retailers are. All of which will be popular destinations for consumers this Christmas. We’ve…
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Google Abuserank – should you* be scared?

Google Abuserank – should you* be scared?

You may have heard that Google has changed its search algorithm and with that change, instilled the word Abuserank forever into the minds of SEO experts. According to Google they were spurred into action by the story of Clarabelle Rodriguez and the shocking (and by shocking I…
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Social shopping, Chilean miners and how not to crowdsource – a look at October’s top social media news

Social shopping, Chilean miners and how not to crowdsource – a look at October’s top social media news

Can you believe it, it’s the end of October already. Summer days are officially over and the Christmas build up is upon us. We’ve put together a summary of the top social media stories this month, for your delectation and in case you’ve been stuck down a hole for the…
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Beware, the world is watching you: what brands can learn from CatBinLady

Beware, the world is watching you: what brands can learn from CatBinLady

If I said the name Mary Bale or Cat Bin Lady last week, you probably wouldn’t know what I was talking about. Before now, Mary Bale was just your normal, everyday person…until she decided to throw a cat in a bin! Unfortunately for Ms Bale, her actions were caught on…
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Tumblr’ing into the top spot?

Tumblr’ing into the top spot?

With Facebook having just announced it recently hit the half billion user mark and with Twitter declaring this week that it received its 20 billionth tweet, it’s hard to comprehend that there may be another phenomenon biting at the heels…
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Not another social media conference…

Not another social media conference…

So I probably should have got round to writing this last week, but seeing as I’m STILL mentioning Social Media Influence in about 90% of my conversations, I’ve decided it does warrant a post. Social Media Influence 2010 was held at London’s Marriott Hotel…
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What’s the hottest trend in fashion this season? Social media of course!

What’s the hottest trend in fashion this season? Social media of course!

It’s taken a while but the fashion industry has finally woken up to the wonders of the World Wide Web! Online stores such as ASOS are booming, fashion designers are tweeting like there’s no tomorrow and the majority of high-street retailers now have some form of blog…
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Net Promoter Score – a flawed science?

Net Promoter Score – a flawed science?

Yesterday, I attended a WOM UK espresso breakfast briefing with Professor of Consumer Behaviour Dr Robert East from our very own Kingston University. Dr East and his MBA students have been researching consumer behaviour and word for mouth for 10 years. Without serious funding…
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AOP awards add social media and digital categories

AOP awards add social media and digital categories

Launching with four new categories, AOP publishing awards opens its doors for this year’s entrants. The new categories acknowledge that social media, is making a significant impact on the media business model. They include, use of video, best podcast,…
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Guardian readers felt ambushed by the change

Guardian readers felt ambushed by the change

Engaging online really does mean you need a thick skin. Well the Guardian does at the moment, since it launched its new look website last week. This article from the Guardian…
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Roundtable on the future of online says it’s all about social media

Roundtable on the future of online says it’s all about social media

A roundtable from e-consultancy (declare: they are a partner) reveals that future thinking of some of the digital industry’s forward thinking players. What strikes me is that throughout…
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Cramming in another PR blog

Cramming in another PR blog

There are a profuse number of [tag]PR blogs[/tag]. Checking out Technorati there are 13,431 PR blogs. I guess us PRs like to communicate. No surprises there then. So you can imagine my fear in starting this blog. Awkward and self-conscious to say the least. I tried like…
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