Listening to the recent Webinar: How to effectively manage a social media crisis it struck me how readily the term “crisis” is applied to just about anything that can negatively impact a brand on social media. From Twitter hackings to disgruntled employees hijacking a company Twitter, everything…

There are currently an estimated 30 million Facebook accounts that belong to people who have passed away, raising the unnerving question: what happens to those abandoned profiles after death? For many people, grieving through social media can be a very comforting experience – allowing them to connect with friends and…