Social media networks, in particular Twitter, have been under the limelight in the past week due to an outbreak of pictures claiming to identify the two killers of James Bulger, who was murdered 20 years ago. UK police have ordered social network users to stop outing the…

In part one of this series we discussed that issues shouldn’t be viewed purely through a social lens. Just because a company is affected by an incident doesn’t necessarily mean it becomes embroiled in a crisis. However, that does not mean crises don’t exist. And when a true…