Slideshare: 8 tips for online crisis management

June 29, 2011

Here is the slideshare I presented today at the Online Marketing Show on a subject dear to my heart: online reputation management.

Its focus is on crisis and is packed full of top tips to prevent brands getting themselves into a crisis and what to do if they find themselves in the thick of it. It also includes some great case-studies including Asda, BA, Primark, Urban Outfitters.

Reverse viral marketing – 8 tips for online crisis management

View more presentations from immediate future

Please let us know what you think. What other tips do you have for online crisis management?

Latest Posts

It’s tempting to focus on the latest trends and shiny innovations. But here’s the truth: without a strong foundation, even the most advanced strategies will fail. That’s why revisiting and mastering the basics is more important than ever. The numbers speak volumes Did you know that organisations with aligned…

TikTok’s future in the U.S. remains uncertain, with the platform facing potential legal restrictions over national security concerns. In 2024, TikTok’s engagement rates dropped by 35% (SocialInsider), averaging 2.65%, but it remains one of the most ROI-positive platforms for marketers. This duality highlights the critical need…

As the cheese fog settles and the calendar flips to January, many of us feel an itch—a restless desire to start afresh, reinvent ourselves, or simply shake off the cobwebs of the past year. It’s not just about resolutions (though we’ll get to those later) but something deeper: a creative reset. A chance to clear the slate, find our spark, and move forward with a little more purpose—or at least with fewer regrets about how many mince pies we devoured in December.