Social Excellence should be your 2021 marketing goal

It won’t surprise you to hear that an unprecedented number of brands adopted social media marketing in 2020. The ongoing COVID challenge forced many to do things differently and in many cases doing things they have not done before. Regular viewers of our Serious Social Live videos or regular readers of our blog will know we’ve published much data in the past nine-months underpinning the volume of business now using Social Media as their primary marketing channel. In short, it is the go-to vertical – and rightly so too!

Many marketers are still trying to understand the intricacies of Social and trying to navigate the path to excellence. Many of you have already realised that if you produce creative and buy media in the fashion you’ve done for other disciplines, then the results are lower than the fabled successes.

Largely, that’s because there is a lack of understanding around how the channels are built. Some are yet to figure out why understanding the purpose of their algorithms is vital to marketing. Many are yet to differentiate broadcasting from engaging – that one is important when you write your copy.

To aide marketers’ ventures into 2021, we went back to basics (in last Friday’s Serious Social Live). If you’re a marketer who wants to unlock your potential and add vital knowledge to your social media marketing tool kit then this live is for you – and it’s viewable here: https://www.youtube.com/watch?v=5Ae9sCCZIv4 

It’s taken us more than 14 years to cultivate the knowledge and relationships we have. Without our day-to-day contact with the social media channels, understanding by the day changes to algos and their purpose, we too would not be able to excel in Social. It’s why we get so frustrated when brilliant agencies thriving in other disciplines try to ‘play’ in social and then fall flat on their face. To use the title of our weekly broadcast, Social Media is a serious discipline. It requires time and budget investment to thrive. Critically, it requires both broad and deep data understanding and significant strategic knowledge. Social Media users are not these.

We elaborate more in the live and hopefully, it benefits you all. We want you to excel in 2021 and set-off on the right footing. Happy viewing.

Latest Posts

Instagram has been busy lately with their updates so far in 2026. And not just a little busy the kind where you step away to make a cup of tea and come back to find everything’s shifted slightly. New features, tweaks, tests… it’s a lot to keep…
Read More
You’re expected to drive growth from social, but the darn metrics don’t make it easy You can feel it, can’t you. Social isn’t there to look like a busy, beautiful extension to your website. It’s meant to show up in revenue, pipeline, retention. Something a commercial leader knows is moving…
Read More
Design trends this month are all about balance. On one hand, we’re seeing a push towards cleaner, more stripped-back layouts. On the other hand, designers are leaning into texture, personality, and details that make things feel a bit more human. A Move Towards Imperfection One of the biggest shifts is…
Read More