There were some really interesting insights from IBM’s 2012 global CEO study which were released this week…

When CEOs were asked for their predictions for the next 3-5 years they foresee a 61% decrease in traditional media being used as a customer interaction method, whilst collectively predicting a 256% increase in social media for the same benefit.

Tweet us to let us know what you think about these stats and how you see social media shaping customer interaction in the next 5 years…

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