Top 5 blog posts of 2012… and more!

2012 has been a thrilling year in the world of social media, and we’ve been busy keeping up with the rapidity of changes as and when they happen. As the year draws to a close we’ve chosen the top 5 blog posts of 2012. 1. Afraid of your competitor’s social media activity? A whopping 85%…

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What People Really Want for Christmas

With Christmas just a few days away we are sure that you have been compiling your Christmas wish lists to share with your friends and family. But in this day and age, the best way to get to the bottom of what people really want for Christmas is through social media, and we have been…

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Instagram and the Power of Social Media

This week has seen a huge backlash against Instagram’s new terms and conditions regarding photo rights. The new terms and conditions appeared to claim that unless users deleted their profiles by the 16th January then all content published on the site becomes fair game for Instagram to sell to third parties or use in advertising,…

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UK Newspapers in Social Media: winners and losers

As yesterday’s blog post shows, social media continues to radically transform the ways traditional journalism operates across the world. We learnt that some of year’s biggest stories broke via Twitter, not printed press. And traditional journalism will either transform, or die. An unanswered question remains though – how are UK’s newspapers navigating the uncharted territory…

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The Future of Social is Mobile

As the year draws to a close and we all reflect on the vast and rapid developments that have occurred in social media in 2012, it is clear that one of the most prominent progressions has been the growing importance of smartphones to access social networking sites. 40% of us use mobiles to access social…

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The State of Social Customer Service

Social customer service is no longer an innovative concept; for most, particularly the big names, it is now an integral part of customer service operations. The question being asked is no longer ‘Does your business handle customer complaints via social media?’ – it is “How well are you performing? What is your typical response rate?’…

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LinkedIn Buzzwords in 2012: lessons learnt

Great content requires originality. With 190 million tweets being generated per day, people are looking for genuine insight and overlook bland and overused expressions. Quite helpfully, LinkedIn have published their analysis of Top 10 Overused Professional Buzzwords in 2012. They include such well-known examples as: Creative Effective Motivated Analytical Responsible Compared to their last year’s…

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Could checking social media at work soon be illegal?

Employers have tightened up rules over the use of social media in the workplace, in fear of employees spending their days glued to Facebook or Twitter and ignoring their daily work. Whilst this is commonplace, could using social media at work soon be illegal? According to Stephanie Green and Christine Neylon O’Brien, two professors at…

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