KC-2015-Blog-Square

How to shine on social in 2015

So I attended this Drum event just before Christmas which was all about how to run an agency and be a leader. Half of the session was led by Simon Hartley from Be World Class whose whole business mantra is focused on what differentiates world class performers and leaders. He is an ex sports psychologist…

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Harness the power of online communities – IF at the IDM

The institute of direct marketing (IDM) has just uploaded a lovely video of Adam as the course tutor of a very practical workshop on social media. The social media training course demonstrates how to: identify where social media can add value for your organisation map out your social eco-system understand how to identify and engage…

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The social media story – beyond the tech

On revisiting the video interview from SES it strikes me that social search is a complex issue that goes beyond the technology. It is much more than key words, phrases. Much more than Google +1; Bing and Facebook integration; or even trying to work around the new Panda algorithms. It is, as we frequently tell…

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The secrets to social media ROI

There is much debate about whether social media can generate a return on investment. It is certainly a hot topic given the increasing investment in social media activity. As a social media agency we work with lots of brands, big and small. All of whom have different expectations from social media. Each initiative is different…

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Net Promoter Score – a flawed science?

Yesterday, I attended a WOM UK espresso breakfast briefing with Professor of Consumer Behaviour Dr Robert East from our very own Kingston University. Dr East and his MBA students have been researching consumer behaviour and word for mouth for 10 years. Without serious funding they don’t have the data to prove the validity of their…

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How bit.ly will change the world

On the surface, URL shortening services such as https://bit.ly are a great idea, because they can turn long, messy web addresses like this: https://business.timesonline.co.uk/tol/business/industry_sectors/support_services/article6788774.ece Into nice tidy addresses like this: https://bit.ly/g4ol9 This is especially useful for posting to Twitter, since it saves valuable space, but a lot of people have got into the habit of…

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Presentation on brands in social media

Just gave this presentation at the Online Marketing Show. Not sure it makes a lot of sense without the banter over the top, but I thought I would share. The slides really fall into four categories: How brands are performing in social media The changing landscape online How you can trigger conversations by tapping into passions…

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