X Immediate Future

Facebook Diversity report reveals…well…exactly what we all expected!

This week Facebook released their employee diversity report, a new ideal brought about by Google to provide more transparency over large tech companies’ employee intake. In theory, this is a nice practice which would reveal the fair and positive mix of race, sex and ethnicity amongst the…

How campaigns are using Thunderclap to maximise reach and activate supporters

Spreading campaign messages via Twitter with the use of hashtags or recruiting dedicated supporters has always been a labour of gaining organic strength. Relying on the persistence and influence of others to spread the message. Now we see the emergence of new apps that access supporters’ social…

Fix what matters to customers: Royal Mail’s Martha Roberts discusses the importance of social customer service

Social media is not simply a broadcast channel – and brands that use social media solely for this purpose are never going to get the most out of social media. Social media is a two-way conversation, so get prepared to join in. Social customer service has exploded in popularity over…

Are you maximising the effectiveness of LinkedIn Groups to generate leads?

With over 2 million of them on LinkedIn, Groups are a core part of the platform. Whether it’s to enhance your credibility or to generate leads, we take a look at the important role that Groups can play in your marketing activity. With over 8,000 Groups created every week, there…

Maximise your social media measurement with Lucy Wren at the Social Speakeasy

For many brands using social media, you want to prove one thing: that your campaigns are delivering ROI. Whether it’s the number of Facebook likes, Twitter followers, the number of retweets, clicks to your landing pages, email registrations or product downloads, there are a multitude of metrics that…

Social media battle of the sexes

For all you ladies out there, it looks like we’re taking over social media, and smartphones are our weapon of choice – in a metaphorical sense of course! According to research conducted by PR agency Porter Novelli, also published by marketingmagazine.co.uk, women are dominating the social media…

The flexible working myth

So this week I am staying away from social media, but looking to gauge responses on topics for staff retention and candidate attraction. Leave a comment below and share what you think about flexible working! This is a sore spot for many people the world over, flexible working, or indeed…

3 social media essentials from the Thorpe Park experience

Back in November last year, the amazing Marketing Director at Thorpe Park, Jason Wills, joined the Social Speakeasy to tell us how he drives the success of his social activity. The insights were so valuable that I thought it was worth revisiting. And in particular highlighting…

Real-time marketing: Which brands excelled at Super Bowl XLVIII?

Real-time marketing is a hot topic right now. Gone are the days when it was acceptable to schedule tweets and Facebook posts to go live during an event, it’s now all about real-time social media marketing and the ability to display near-instant creativity. Social media itself is a perfect fit…

Content marketing in 2014: How B2B brands can excel

In our recent blog post, ‘6 social media 2014 predictions from some of the most influential industry authorities’ one of the core predictions identified for this year was to embrace the power of content. ‘All the research at the end of last year suggests that marketers know…

The best of #xmasjumperday – social media celebrates

Happy #xmasjumper day everyone. In the IF offices this week we have already seen some fairly horrific Christmas jumpers and no doubt it’s similar in offices all over the land… According to Topsy, recently acquired by Apple, there have…

What it takes to be truly excellent in social media

Social media is an exciting, yet demanding arena of work to be in. I suppose that’s what makes it good fun. The skills and capabilities required for social media excellence are sometimes chopped up and divvied out to specialists within large agencies. For others, agency and in-house folk alike, all…

Luxury fashion brands are benefiting from social media

© fanfreluche_designs “Chanel fdc postage stamps”. Photo. Attribution 2.0 Generic There has been a boom in the use of social media by the luxury fashion market over the past few years, with almost all well known brands from…

Examining the impact of the new LinkedIn Showcase Pages

With every company, there are always multiple areas to focus on and different products to promote. But how do you ensure that when promoting online on sites such as LinkedIn, your focus is evident and not just a jumbled-up mess of completely different areas? If this is a…

Russell Brand v Jeremy Paxman: The social media reception

Since the interview aired on BBC Newsnight less than a week ago, social media commentary about the Brand v Paxman debate has exploded. On the official BBC Newsnight YouTube upload of the interview, there has already been 7,562,772 views: that’s a whopping 1,260,462 views per…

Generations X, Y, Z and… C?

Marketers LOVE “big” words! You may find them throw words like demographics and segmentation around but without any real purpose. Understanding your customer demographic and being able to segment your audience is the foundation of marketing and is key to marketing success. So, in this case, these “big” words should…

3 Ways that B2B companies can maximise Instagram

As you may know, visual content is key for brands looking to find success on social media. The rise of visual content has coincided with the rise of popular platforms like Instagram, to take advantage of the power of photos. Over 150 million users, an estimated 5 million photos uploaded…

Netflix Supports their Community and is far from ‘Breaking Bad’ it is ‘Breaking Good!’

What is Netflix? Netflix is the world’s leading internet TV Network with more than 37 million members in 40 countries watching more than one billion hours of TV programmes and films per month. Since Netflix launched in the UK it has received a mixed response. It has challenged the…

LinkedIn expands its education arm – with the introduction of LinkedIn University Pages

Yesterday LinkedIn announced a feature just launched on the social network, ‘University Pages’ – essentially data hubs relating to universities and their alumni, from all over the world. So far, the new feature has been released to a seed number of universities including University of Oxford…

Exploring lesser-known social platforms – Part 2: Viadeo

Today is the second post in my 3 post attempt to look at lesser-known social networks. As you may remember, in my previous post I assessed the usefulness of Plaxo, a cloud-based contact book. Today we will explore Viadeo. What is Viadeo? Everyone is talking about LinkedIn these days,…

‘Fake fan-gate’: We examine Dispatches’ look at the murky side of social media

Fresh from unravelling truth within the NHS, examining the issues of South African police and children in the Taliban, the current series of the award-winning Channel 4 documentary Dispatches turned its attention towards social media last night. In the programme, entitled ‘Celebs, Brands and Fake Fans’, the…

Exploring lesser-known social platforms – Part 1: Plaxo

Two weeks ago I wrote a blog entry, Why Summer is a Good Time to Reassess Your Social Media Presence, encouraging us, amongst other things, to use this quieter summer time to explore new social platforms. Out of curiosity I took my own advice and, having gained some inspiration…

LinkedIn takes the next step in content marketing with new Sponsored Updates

Marketing for B2B companies on LinkedIn just got more interesting. At the end of this month, LinkedIn is introducing ‘Sponsored Updates’, which gives users the ability to promote updates on LinkedIn beyond their own followers or connections. In a similar style to ‘Promoted Posts’ on Facebook, LinkedIn…

Will you be the next data gamechanger?

I am delighted to publish a guest blog from one of the most brilliant data geeks I know, Jacqui Taylor Founder and CEO at FlyingBinary. For those that have yet to meet Jacqui, she is a super clever lady: a web scientist in fact. After implementing a…

Are Enough Brands Exploring the ‘Social Relationship’ with Google Analytics?

The ‘Social Relationship’ tool within GA is not a particularly new tool, however, are brands using it enough? Brands are very familiar with using the traffic referral reports and setting up goals to identify where direct conversions are coming from, but the ‘relationship’ between social interaction and conversions drives a…

Get the user experience right and the leads will follow. Right?

Last week Twitter announced a brand new addition to its suite of Twitter Cards – one designed solely to help brands capture leads and drive purchase. The Lead Generation Card will now enable brands to push incentives and offers directly to consumers, who by expanding the tweet will see their…

Gazing into the crystal ball of B2B in social: Google+ looks to be the next big event

Social media is a fast-moving, ever-evolving beast – for all marketers it’s a constant challenge to stay one step ahead of the game. We can’t be 100% sure of the future of social, but we can certainly have a jolly good inkling… The results of B2B Marketing’s Social Media Benchmarking…

30 examples of UK social media policies and guidance

I was quite surprised by our recent social media and the law report that showed 19% of companies didn’t have a social media policy. I did think that wasn’t too bad. But last week, we conducted a Mock…

Bricks to Clicks: what to expect in 2013

The recent demise of even more well known High Street retailers such as HMV, Jessops and Blockbuster should serve as a strong reminder that the world has changed! 80% of shoppers were reported to have researched online before making a purchase this past Christmas and the average shopper…

Choosing and using the right tool from the social media toolbox

As the space of social media continues to grow, so does the general confusion regarding the best ways to proceed with appropriate content marketing strategy. Where do you start? PCMag have published an infographic that provides a useful overview of popular social media platforms. The figures are thought-provoking and help…

Make good user experience your resolution of 2013

With a brand new year stretching ahead of us now is the time to take all those bad digital habits of 2012 out in a big black sack along with the wilted tinsel and scrunched wrapping paper. And User Experience or UX is the perfect place to start. In 2012…

Three considerations before exploring social customer service

A few weeks ago Econsultancy reported that just 11% of retailers use social media channels to respond to customers; while 81% of businesses use the channels for marketing purposes. Pair this with the fact that 46% of consumers expect great customer service online, not to mention 78% of consumers…

RFID: blurring the lines between on and offline experiences

Still relatively unheard of amongst the masses, RFID or radio frequency identification technology has recently made the headlines as it is potentially going to be adopted for use at summer festivals in the UK. Glastonbury organiser, Michael Eavis has confirmed that he is looking into using the technology – read more…

Are cats the new Pizza Express? The value of social currency

Estate agents used to say, that if Pizza Express opens in a new area, it’s a sure sign property prices in said area are about to rise; and smart property investors should pay attention. So I put it to you, if a meme spreads across YouTube, it’s a sure sign…

The Social Shopping Explosion. By Gender.

In October, we unveiled the findings of our social shopping research. We’ve therefore had a few months to turn the data over and tease out any interesting trends … “If you’d like to reach more women, you might like to consider incentivisation; but if you’re looking for…

CAP Code Extension. Are you ready?

With the new CAP code coming into effect on the 1st March, the ASA has today launched a new media campaign in order to raise awareness of the code’s extension to cover content (including user generated) on websites and owned social media platforms. Whilst there are still…

All I want for Xmas is my two favourite blogs

It’s that time of year again: lists, retrospectives, best ofs, highs and lows. Take twelve months of experience and package it up into a pithy blog post or a commemorative special issue. I am, frankly, powerless to resist. My list of the top ten albums of 2010 has been under…

immediate Insights – Are customers the new product experts?

One of the most intriguing trends emerging from the social shopping explosion is the re-positioning of the consumer as product expert; the level of trust we now place on strangers. A recent post on ReadWriteWeb provided some further statistical evidence of this movement with specific reference…

The Social Shopping Explosion

Today we are launching our report on social shopping and its impact on consumer behaviour. Online retail has traditionally been characterised by price-driven sales and purchase-driven consumers. The focus, for retailers, has been on engaging the…

Wait, hold on – stop the SXSW interactive bandwagon! I want to get on

As I far as I was concerned, SXSW (South by Southwest, for those of you not familiar with the acronym) was a music event, a chance for A&Rs, managers and sundry other music industry…

Exclusive research into brands in social media

We are launching research exclusively at the Online Marketing show this week. The study looks at the Interbrand top 100 global brands, to reveal which brands have the largest share of voice and the most positive conversations. The report measures brand mentions across…

Online PR clinic and social media toolboxes at OMS

We’re exhibiting at the [tag]Online Marketing Show[/tag] this week. The event will be good. We went last year and found ourselves constantly in the throng of online marketers – discussing Online PR till we were hoarse. Last year, visitors wanted to know what online…

Traditional Media will have to become social media relations experts

Emily Bell has run an article in today’s Media Guardian commenting on the Guardian’s new look homepage that grabbed my attention. Most interesting is a point referenced to Jeff Jarvis, highlighting the recent drop in importance for the homepage. Visitors to…

The Best Formats for Every Platform

Every social platform has a “star” content format, the one that gets the most eyes, likes, and shares. The trick? Not just posting in that format but designing it so it feels like it belongs there while still screaming your brand. Let’s break it down, platform by platform. Instagram: Reels…

Episode 87 – The future of AI and social search for travel & hospitality

In this live session, we explored how social media and AI are reshaping the way travellers discover and book their journeys. The discussion unpacked why social is now the first stop for discovery, with AI stepping in as the finisher — and what that means for visibility, traffic, and trust.

Social is the first stop, AI is the finisher

The way travellers plan and book trips has shifted dramatically and it’s reshaping how brands need to show up. For years, we thought about the customer journey as a funnel. Today, it’s nothing like that. Discovery is messy, fragmented, and often happens across half a dozen platforms before a traveller…

Want IG Growth? Just Post More, Says Study.

If you’re trying to grow your Instagram account, you’ve probably asked yourself: How often should I post? According to a recent study by Buffer, the simple answer is — the more, the better. Buffer, a social media management platform, analysed over 2 million posts from 100,000 Instagram accounts. They wanted…

Be found first in travel: how social search feeds AI search

Travel discovery has moved. People still “Google,” but the real decisions are being shaped by what they see and ask in social, and then resolved by AI assistants that summarise it all for them. It’s the era of social search and Ai discoverability. If your brand isn’t showing up clearly…

Design for a Global Audience

Make Your Social Media Content Feel Local If you’re working on global social media campaigns, you’ve probably had this experience: you create a Reel or carousel that crushes it in the UK, but then falls flat in Italy or Germany. Same visuals, same message, completely different results. That’s not a…

Social search and AI readiness for travel, hospitality and airlines

Be found first in travel social search. Practical framework, platform tips and a one page checklist to show up in feeds and AI answers.

B2B reporting: missing links costing campaigns

With budgets tightening and KPIs being closely scrutinised, B2B reporting on campaign performance has become more difficult. Senior marketers and board members are looking for better ROI proof; so how do we do this when most of the data supplied is vanity rather than sanity? The likes of CTR and…

Search starts on social

If you’re in financial services marketing and you’re still thinking Google is the only place your audience starts searching – you’re behind. Today, people are asking their questions on TikTok, LinkedIn, Reddit, and to AI tools like ChatGPT and Gemini. They want answers fast, and in a way that feels…

Social Media Design That Actually Works: A No-Nonsense Guide

If you’re a designer or marketer who’s tired of creating content that gets lost in the endless scroll, this one’s for you. Know Your Canvas (And Its Quirks) Each platform has its own personality, and your designs need to respect that. Instagram loves vertical formats that fill the screen, whilst…

TikTok Adds YouTube Music Integration – Discover, Tap, and Save.

TikTok has just made it even easier to enjoy the music you discover on the app by adding YouTube Music as a new music-saving option. Now, if you come across a song you like while scrolling, you can quickly save it straight to your YouTube Music playlist with just a…

Episode 86 – The future of social search for FSI

Discover how AI and social media are transforming brand discovery in Financial Services. Social expert Katy Howell and Remarkable’s James Gray explore how platforms like ChatGPT and social media are reshaping how consumers search, research, and connect with brands today. James Gray: There we go. We are live. Give…

Short Videos Stand Out

A designer’s guide to scroll-stopping edits and visuals This blog is a follow-up on our recent article on the rising impact of short-form video on LinkedIn, where we explored how today’s business professionals are engaging with video content in smarter, faster, and more selective ways. With completion rates 200%…

Be Found First: Social + AI Search for FS Marketers

How FS marketers stay discoverable when Google isn’t the starting point Sixty per cent of Google searches now end without a single click. Your prospects still have questions, but they’re finding answers on LinkedIn, Reddit, TikTok and, increasingly, in ChatGPT’s neat little summaries. As I said on the recent LinkedIn…

Steal the quiet: your 2025 summer reading list for smarter social

Summer’s not slow, but it’s just quiet enough to hear yourself think. With fewer meetings, fewer emails, and half the team in Cornwall, you finally get to lift your head from the day-to-day mess and take a proper look at what’s working, and what isn’t (well that’s what we…

The carousel just got smarter

There’s a new feature being tested on Instagram that hasn’t made a big splash (yet), but for social teams serious about performance, it could quietly reshape how we plan, design, and optimise content. Instagram is trialling a new analytics layer that shows how many likes each individual…

Social search meets AI. Master discoverability in financial services marketing

Social search meets AI. Master discoverability in financial services marketing.

Social Media’s Mental Health Shift.

In the digital age, social media has become an integral part of our daily lives, enabling us to connect, share, and express ourselves like never before. However, as the influence of these platforms has expanded, so have concerns over their potential negative impact on mental health. Issues such as cyberbullying,…

Spark, Scroll, Repeat: Keeping Your Creative Fire Burning

Designing for social media is a unique creative challenge that demands constant innovation, rapid turnaround times, and the ability to capture attention in an increasingly crowded digital landscape. Whether you’re a freelance designer, part of an in-house marketing team, or working at an agency, maintaining motivation and finding fresh inspiration…

Social Snapshot: Framing and scrolling: Instagram, Snapchat and LinkedIn updates

It feels like these snapshots are always about algorithm changes that surprise everyone or some kind of new AI development with these platforms…so, quite refreshingly, we’re not going to cover any of that this week! Instagram gets your likes in order This post from a…

Design for Social Search

How Good Design Helps People Find (and Trust) Your Brand on Social Media Have you noticed how people, especially younger users, are using TikTok, Instagram, and YouTube like search engines? Instead of Googling “best coffee in London,” they’ll search it on TikTok to find videos with vibes, real opinions, and…

Short form video still winning on LinkedIn

Capturing the attention of decision-makers has become increasingly challenging – but short-form video on LinkedIn has shown itself to be fundamental in how business professionals consume and interact with content. Video posts now sit at a 5.60% average LinkedIn engagement rate, reflecting not just the platform’s algorithm favouring video content,…

Your best buyers are lurking

There’s a group of people shaping B2B buying decisions that you’ll never see in your CRM. They don’t click your CTAs. They don’t follow your page. But when your champion forwards your proposal to the wider team? They’re the ones reading it, debating it, and giving the real yes or…

Happy Birthday Threads – oh, and Meta’s gone all ‘original’ now

Our latest snapshot takes a look into the rise in Threads after 2 years in the game. Is Meta clamping down on copycat content? LinkedIn and Edelman open our eyes to a new hidden B2B buyer – and Reddit is tightening its rules. Threads Turns Two: the gift? User…

Trends Shaping Digital Marketing

The social media landscape continues to evolve at crazy speeds, with new creative formats and strategies emerging constantly. As we move through 2025, brands are facing both unprecedented opportunities and unique challenges in capturing audience attention. Here’s your comprehensive guide to the latest trends reshaping social media creativity. The Rise…

How Visual Identity Reflects Brand Values

Your visual identity is the key to telling your brand’s story on social media. As you already know, on social, you might only have a second or two to make an impression, and that impression often isn’t based on what you say; it’s based on what you look like. That’s…

Threads at 2 years: A dark horse emerges

Everyone said Threads was just another desperate attempt by Meta to copy Twitter – and, well – they were right. But two years down the line and Threads is slowly building its own case…for itself, and against its rivals X and Bluesky. In July 2023, Threads emerged gaining 2 million…

Social Snapshot: AI and search

AI is accelerating. Reels are rising. And your content plan deserves better than guesswork. I know you’re busy. You’re juggling campaign deadlines before summer, trying to keep pace with platform changes, and just when you thought you had the hang of it – eek! Social moves…

Template Like a Pro

If you’re creating social media content regularly, you know how chaotic things can get. Endless campaigns, shifting priorities, last-minute changes… It’s a lot. That’s why design templates are more than a convenience; they’re a strategic foundation for marketing on social. Done right, they can boost consistency, save hours, and improve…

TikTok’s US-Only App: Peak Chaos

Right, so TikTok’s gone and done it again, haven’t they? Just when you thought the whole “will they, won’t they get banned” saga was getting a bit boring, they’ve decided to spice things up with a completely separate app just for our American mates. Because apparently, one TikTok wasn’t complicated…

Swipe-Worthy: Design Tricks for B2B Carousels

Carousels aren’t just for influencers showing off travel pics or smoothie recipes, in the B2B world, they’re one of the most powerful ways to share value, educate your audience, and build real connections, without putting people to sleep with walls of text. But how do you make yours stand out?…

Social Snapshot: Google who? Social search has stolen your customers’ queries

Social search is now the front door to discovery. Recent DataReportal figures show nearly half of product journeys start inside TikTok, Instagram, or Pinterest. Google gets the hand-me-downs. If your search plan still stops at blue links, you’re bleeding attention and margin to faster-moving rivals. Below, you’ll find…

Are organic B2B strategies under threat?

When should I post on the business page? How often? How many a week? How different should the assets be? It’s time for a reality check on what organic B2B social is delivering organically for you and your followers. Is it worth the time and effort you’re putting in? Another…

Why B2B buying is more emotional than we think

I recently came across an article on LinkedIn that really got me thinking. It explored a simple question: “What would need to be true for B2B buyers to feel confident enough to buy?” Here’s what stood out to me: 1. Buyers want defensible decisions, not just good…

TikTok livestream features.

TikTok is continuing its push into livestreaming by testing a brand new feature called Fan Clubs. This update is designed to encourage more interaction between creators and their audiences, by turning livestreams into a more gamified and community-driven experience. With livestream shopping already booming in markets like China, TikTok is…

Social snapshot: Cannes FOMO – the social signals everyone needs to notice

We didn’t make it to Cannes Lions this year. No rosé by the marina. No sunburnt schmoozing. But that doesn’t mean we missed the plot. Because beneath the yacht selfies and the sea of sequins, there were big signals. Clarity. And, dare I say it, a few quiet…

The Art of Visual Conversion

Designing Scroll-Stopping Social Media Visuals That Drive Newsletter Sign-Ups Social media is noisy. On platforms like LinkedIn, Facebook, and Instagram, you’re not just competing with other brands, but you’re up against photos of someone’s wedding, a colleague’s promotion, and endless memes. If your post is asking people to take action,…

LLMs are using your social content as a source

The headline might be frightening – but it shouldn’t be; it should be validating and a reflection of impactful content. The ways of search are changing, both on the open web and on social. Clever tactics on social allows for LLM data scraping that can further personal brands and businesses.

Social snapshot: Platforms back creators and brands need to catch up

There’s been much hype around Creators in recent months. They’re not a silver bullet to social. But they are a growing force in marketing, one that’s become harder to ignore, and even harder to use well. Creators are professionalising fast. They’re running businesses, monetising audiences directly, and…

YouTube isn’t just for vlogs

Let’s be honest, when B2B marketers talk about channels, YouTube often doesn’t get the attention it deserves. It’s typically seen as a brand awareness play, useful for visibility, but not necessarily for targeting decision-makers or driving meaningful action. That’s a myth worth challenging. While YouTube isn’t a perfect tool for…

Create, Save, and Analyse: Snapchat’s Game-Changing Updates for Creators.

Snapchat’s New Updates: Better Editing, Saved Stories, and Powerful Creator Insights Snapchat has released several exciting new features aimed at helping creators make more of their content and better understand how their posts are performing. These updates include new video editing tools, creative templates, saved Stories, and…

Instagram’s Edits App Gets a Teleprompter. Plus, New Creator Milestones to Keep You Motivated

Alright, content creators, gather ‘round – Instagram’s dropping two big updates this week, and one of them might just save you from those “Wait, what was my next line?” moments. 1. Instagram Edits Now Has a Built-In Teleprompter (Finally!) Let’s be real: reading a script off-camera without looking like a…

Social snapshot: Why we need more faces on LinkedIn

If you hate face-to-camera videos on LinkedIn, I get it. But here’s why you’re wrong. It started with a chat.I was talking to a few brilliant marketers the other day, and someone said, “I really can’t stand those face-to-camera videos on LinkedIn. They’re cringey.” And you know what?I understood exactly…

Mastering Branded Content

Sticking to brand guidelines fuels creative success on social media. True creativity isn’t about doing anything; it’s about doing the right thing, and in our world, that means staying aligned with each client’s brand guidelines. When we follow a brand’s guidelines, including fonts, colours, tone, imagery style, and logo use,…

Misinformation, Trust, and the Battle for Truth

Truth on Fire, and Brands Are in the Line of It We’re all in the truth business now. At Somerset House, on a chilly evening in June, I joined a panel to unpack the uncomfortable realities of misinformation and disinformation, and what brands can do about it. The session was…

Social snapshot: Social is a performance channel

Yes, that is me being a bit obvious, but sometimes you need to be a bit blunt. Social is where buyers research, where conversion journeys begin, and where measurable business outcomes are shaped. And yet too often, it’s still seen as secondary to ‘real’ marketing. This newsletter edition…

Reddit is a safe place for B2B marketing

Reddit may have been in the shadows of other social platforms for years – in fact, the debate is on as to whether it’s a social platform at all – but one thing is for sure, the B2B buyer and marketeer are finding it a safe haven for research and…

Instagram’s New 3:4 Photo Update: What It Means for You

“Ugh, not another Instagram photo format update!” Don’t panic, this one’s actually good news! Unlike past changes that forced awkward adjustments, this update finally gives you more flexibility without requiring a complete overhaul of your content strategy. Finally: Instagram Supports Native 3:4 Photos! Great news for photographers, creators, and anyone…

Social Snapshot – B2B buyer journey revamp!

B2B buyer shift Social may have its label of being a Gen Z / millennial ‘thing’ – and that’s mostly true – but it’s also truer than ever for B2B key decision makers. In fact, over two thirds of buyers now fall into this category. The shift we’re now seeing…

Motocaddy takes a big swing on social

TikTok Summer Gold

TikTok is more than just a social platform, it’s where trends are born and where B2C brands have the chance to connect with customers in a truly authentic way. With summer just around the corner, it’s the perfect time to refresh your approach and build a campaign that captures the…

Social hooks – make the 1st few seconds count

The easiest thing to get right and the easiest thing to get wrong – social hooks, or the first few seconds dwell time on your social content will make or break it. Sounds logical, but it’s shocking how much we see brands missing the mark on this. With attention spans…

Is your brand actually safe on social?

You don’t need a major breach to feel the burn. One dodgy influencer tag, a forgotten login, or a missed “#ad” can be enough to knock trust, damage reputation, or lock you out completely. We’ve been digging into the latest brand safety insights — and honestly, it’s more chaotic…

Social snapshot – Your social’s wide open

And just like that, your brand’s been hacked. Your Instagram’s full of dodgy crypto reels. The TikTok logins are in a spreadsheet last edited in 2022. And no one’s sure if Lucy from PR still has access… even though she left last summer. A recent study by eMarketer…

Social Media Design Trends: What’s Shaping the Digital Landscape

Social media is constantly evolving, and with it so do design trends that capture attention, engage users, and enhance brand identity. As we move through 2025, new aesthetics, technologies, and user behaviours are reshaping how brands and creators present themselves online. Whether you’re a marketer, designer, or content creator, staying…

The Pro (social) Video Guide

Creating polished, professional videos for social media doesn’t mean you need the latest camera or a studio setup: what really matters is how you shoot, edit, and present your videos. Let’s break down the essentials that will help your video content stand out and make an impact. Preparation Is Everything…

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Facebook Diversity report reveals…well…exactly what we all expected!

How campaigns are using Thunderclap to maximise reach and activate supporters

Fix what matters to customers: Royal Mail’s Martha Roberts discusses the importance of social customer service

Are you maximising the effectiveness of LinkedIn Groups to generate leads?

Maximise your social media measurement with Lucy Wren at the Social Speakeasy

Social media battle of the sexes

The flexible working myth

3 social media essentials from the Thorpe Park experience

Real-time marketing: Which brands excelled at Super Bowl XLVIII?

Content marketing in 2014: How B2B brands can excel

The best of #xmasjumperday – social media celebrates

What it takes to be truly excellent in social media

Luxury fashion brands are benefiting from social media

Examining the impact of the new LinkedIn Showcase Pages

Russell Brand v Jeremy Paxman: The social media reception

Generations X, Y, Z and… C?

3 Ways that B2B companies can maximise Instagram

Netflix Supports their Community and is far from ‘Breaking Bad’ it is ‘Breaking Good!’

LinkedIn expands its education arm – with the introduction of LinkedIn University Pages

Exploring lesser-known social platforms – Part 2: Viadeo

‘Fake fan-gate’: We examine Dispatches’ look at the murky side of social media

Exploring lesser-known social platforms – Part 1: Plaxo

LinkedIn takes the next step in content marketing with new Sponsored Updates

Will you be the next data gamechanger?

Are Enough Brands Exploring the ‘Social Relationship’ with Google Analytics?

Get the user experience right and the leads will follow. Right?

Gazing into the crystal ball of B2B in social: Google+ looks to be the next big event

30 examples of UK social media policies and guidance

Bricks to Clicks: what to expect in 2013

Choosing and using the right tool from the social media toolbox

Make good user experience your resolution of 2013

Three considerations before exploring social customer service

RFID: blurring the lines between on and offline experiences

Are cats the new Pizza Express? The value of social currency

The Social Shopping Explosion. By Gender.

CAP Code Extension. Are you ready?

All I want for Xmas is my two favourite blogs

immediate Insights – Are customers the new product experts?

The Social Shopping Explosion

Wait, hold on – stop the SXSW interactive bandwagon! I want to get on

Exclusive research into brands in social media

Online PR clinic and social media toolboxes at OMS

Traditional Media will have to become social media relations experts

The Best Formats for Every Platform

Episode 87 – The future of AI and social search for travel & hospitality

Social is the first stop, AI is the finisher

Want IG Growth? Just Post More, Says Study.

Be found first in travel: how social search feeds AI search

Design for a Global Audience

Social search and AI readiness for travel, hospitality and airlines

B2B reporting: missing links costing campaigns

Search starts on social

Social Media Design That Actually Works: A No-Nonsense Guide

TikTok Adds YouTube Music Integration – Discover, Tap, and Save.

Episode 86 – The future of social search for FSI

Short Videos Stand Out

Be Found First: Social + AI Search for FS Marketers

Steal the quiet: your 2025 summer reading list for smarter social

The carousel just got smarter

Social search meets AI. Master discoverability in financial services marketing

Social Media’s Mental Health Shift.

Spark, Scroll, Repeat: Keeping Your Creative Fire Burning

Social Snapshot: Framing and scrolling: Instagram, Snapchat and LinkedIn updates

Design for Social Search

Short form video still winning on LinkedIn

Your best buyers are lurking

Happy Birthday Threads – oh, and Meta’s gone all ‘original’ now

Trends Shaping Digital Marketing

How Visual Identity Reflects Brand Values

Threads at 2 years: A dark horse emerges

Social Snapshot: AI and search

Template Like a Pro

TikTok’s US-Only App: Peak Chaos

Swipe-Worthy: Design Tricks for B2B Carousels

Social Snapshot: Google who? Social search has stolen your customers’ queries

Are organic B2B strategies under threat?

Why B2B buying is more emotional than we think

TikTok livestream features.

Social snapshot: Cannes FOMO – the social signals everyone needs to notice