Search results for "brands"

Satisfying social ROI

Satisfying social ROI

Crunching the data and turning it into insight is what we’re all about – BUT… you’ll be failing if that’s all you focus on. Proving the value of social back to your organisation can be challenging – we’ve got some ideas about how you can best do this. “We can’t…
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Episode 71: Serious Social – Proving value for every pound spent in social

Episode 71: Serious Social – Proving value for every pound spent in social

In this episode, Katy Howell chats to James Pearson, Digital Marketing Manager at Arla Foods. They’ll cover some gritty topics on measurement and ROI, alongside challenges like an audience of everyone, and managing 19,000 stakeholders! James is in the thick of social, being innovative and smart. You’ll learn loads. If…
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To be or not to be…

To be or not to be…

Not long ago, marketers wondered if their brand had to be on social media. Today, we know the answer is a big YES. So now the question is… which social media channel should your brand be on? How can you choose the most suitable social media channel for you? Very…
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How have Shopping Trends been affected by the Pandemic in 2022?

How have Shopping Trends been affected by the Pandemic in 2022?

The Covid-19 pandemic fundamentally reshaped shopping habits.To remain competitive, eCommerce businesses and retail brands must stay ahead of trends and proactively adapt to changing customer needs. To better understand trends and consumer habits, we reviewed the latest Brandwatch report that analyses online social media mentions about how people describe changes…
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Setting goals for your social media campaign

Setting goals for your social media campaign

Most marketers would agree that social media can have a big impact on brands and businesses. But the first step you need to take is setting up the right goals for your campaign. A social media goal is what you want to achieve within your activity as a marketer. It…
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The new normal for social media

The new normal for social media

Is your social media strategy ready for the new normal? How will societal change impact your brand approach to social media now that restrictions are ending? Due to the pandemic, the last two years meant a drastic change in our social behaviour and, inevitably, we adopted new habits,…
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Why Buying and Selling Social Accounts Is a Big No-No

Why Buying and Selling Social Accounts Is a Big No-No

While the act of buying and selling social media accounts is nothing new, we recently stumbled across an account on Instagram that was blatantly selling its account ownership over their stories and it got us thinking: what are the dangers in doing this, and why isn’t it more common?…
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Real Talk from Twitter

Real Talk from Twitter

When creating strategies for specific platforms, we marketers will always ask the same questions; which audience is on that platform? What content do they want to see? And what are their expectations? To help us, Twitter has released a new report “#RealTalk” that explores how brands can…
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Filling up the food content funnel

Filling up the food content funnel

Brands in the food industry, are you still relying on recipe content and fancy photos of your food to generate engagement? This is especially important if your marketing strategy needs to encompass B2C as well as B2B – we’re here to remind you that you’ll need to do more to…
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Lights, camera, action!

Lights, camera, action!

Do we all know that video is one of the formats that work best when connecting with your audience on social media? Yes. Are all brands making the most of this content format? Probably no. Now, we have already explained what Reels can do for your brand,…
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Tech CMOs Shift Marketing Efforts to The Digital Relationship

Tech CMOs Shift Marketing Efforts to The Digital Relationship

Interviews with tech CMOs and Marketers at large brands reveal a shift in marketing focus
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Study reveals social moves centre stage in the marketing mix

Study reveals social moves centre stage in the marketing mix

Over 230 brands took part in the immediate future benchmark study: The Business Value of Social.
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Study links search and social trends for the insurance

Study links search and social trends for the insurance

Study links search and social trends for insurance industry
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Travel buyers shift the social conversation

Travel buyers shift the social conversation

Travel research shows a shift in the social conversation
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Immediate future joins the judges at The Drum DADI awards

Immediate future joins the judges at The Drum DADI awards

This year we won't be just entering awards, we’ll be judging too
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Fujitsu selects immediate future following a competitive pitch

Fujitsu selects immediate future following a competitive pitch

Fujitsu, has appointed social media consultancy, immediate future
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Presenting ‘Social Relevance at Scale’ at Google’s Squared Online

Presenting ‘Social Relevance at Scale’ at Google’s Squared Online

immediate future is invited to speak at Google HQ
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A third of B2B marketers are proving business value and tracking sales from social

A third of B2B marketers are proving business value and tracking sales from social

A third of B2B marketers are proving business value and tracking sales from social
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Holiday conversations on Instagram up 213% this summer

Holiday conversations on Instagram up 213% this summer

Holiday conversations on Instagram up 213% this summer
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The awards keep surprising us at immediate future

The awards keep surprising us at immediate future

The awards keep coming for immediate future
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CJ appointed MD; and it’s EPIC

CJ appointed MD; and it’s EPIC

CJ appointed to MD - and it is EPIC
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We’re lecturing at Kingston Uni sharing social skills

We’re lecturing at Kingston Uni sharing social skills

We’re lecturing at Kingston Uni sharing social skills
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Tickled purple with our story in The Drum

Tickled purple with our story in The Drum

It's not every day you open The Drum Magazine to find a cracking two pager on your senior management team! Katy, Tom and Colin give the skinny about who we are and what we do.
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Warwick Business School sets social strategy

Warwick Business School sets social strategy

Helping Warwick Business School answer the big social media questions
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immediate future wins white good hero  Indesit

immediate future wins white good hero Indesit

immediate future wins Indesit Company
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It’s time for a reshuffle

It’s time for a reshuffle

Before we begin, I need to ask you a simple yet divisive question. How much do you care about the look of your Instagram profile? The answer to this has changed over the years, being crucial in the early days where people would comment on the aesthetic of your profile…
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Social media trends that’ll be big this year

Social media trends that’ll be big this year

Social media has evolved and will continue developing throughout the years.  So, let’s talk about some of the social media trends we expect to see making waves in 2022: The “creator economy” Over the past decade, big online platforms such as Facebook, Snap, TikTok…
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Design for social

Design for social

Does your brand need to change perception through design or communicate sustainability values on social? Then keep reading this blog or watch this episode of Serious Social to discover best practices when it comes to design on social. Changing how your brand is perceived…
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The importance of audience personas

The importance of audience personas

Social media is for everyone. No matter your age, gender, or interests, there’s something out there for you. And similarly, for businesses, there’s someone out there for YOUR brand. To succeed with social media marketing, you must understand who your audience is. Where are they? What do they want to…
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Social Snapshot – 22.12.2021

Social Snapshot – 22.12.2021

We’ve almost made it to the end of 2021, and what a year it has been! Before we dive into the mulled wine and mince pies, we’ve got one last round-up for all of the latest happenings on social media this past week.   Twitter tests new creative…
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Episode 69 : Serious Social – Bring the social boom

Episode 69 : Serious Social – Bring the social boom

Ep 69: Serious Social – Bringing the social boom  2021 is coming to an end and it’s time to get your brand’s social media ready for next year. In this episode of Serious Social, Colin Jacobs, Belle Lawrence and Katy Howell review this year’s successes and forecast 2022’s triumphs, dissecting…
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Bringing the social boom for your brand

Bringing the social boom for your brand

Do end-of-year tactical social media forecasts benefit your business? In a word, no. I could finish the blog there by stating the obvious and not offering insight, but that would mean I too fall into the trap of offering perceived wisdom, but reality being the opposite.
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China, the social innovator and trendsetter

China, the social innovator and trendsetter

  Everyone loves social media, and China is no exception. With over 931 million active monthly users, it is the largest social media market in the world! However, in China, social is nothing like what you and I are used to. The platforms are different, with advertising, algorithms, and influencers…
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Social Snapshot – 07.12.2021

Social Snapshot – 07.12.2021

With so much social news popping up every day, we know it can be hard to stay up to date. But don’t worry, we’ve got you covered! Check out the latest happenings in the world of social media with our social snapshot   Instagram adds the option…
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Hey TikTok, what’s been going on?

Hey TikTok, what’s been going on?

As you may have noticed, all the social media channels are in constant competition to become the platform with the most active users. Or to be the first to launch some new functionality on the market that, if successful, will be copied by other companies. In September 2021, TikTok reported…
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Back to old school (RECAP)

Back to old school (RECAP)

Today we’re looking back at old school social. Asking what worked in the past in the world of social media and how it might work again in today’s new landscape. What can we learn and how can we go back to benefit the future? A couple of years ago, social…
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Episode 68 : Serious Social – China – The social Innovator, opportunity and trendsetter

Episode 68 : Serious Social – China – The social Innovator, opportunity and trendsetter

Ep 68: Serious Social – China: The social Innovator, opportunity and trendsetter China is home to the world’s largest social media market, with over 931 million users. In this week’s Serious Social episode, Katy Howell is joined by Domenica Di Lieto to discuss social media in China,…
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Social media trends to watch out for in 2022

Social media trends to watch out for in 2022

Marketers, it’s that time of the year again. With less than a month until New Years, we’re looking ahead at trends that will dominate in 2022 on social media.   TikTok remains the biggest influence on social   In 2020, TikTok was the world’s most…
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Social Snapshot – 24.11.2021

Social Snapshot – 24.11.2021

With so many social news popping up every day, we know it can be hard to stay up to date. But don’t worry, we’ve got you covered! Have a look at the latest happening in the world of social media through our social snapshot:   YouTube enables reusing…
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Employee Advocacy: overcoming hurdles (part two)

Employee Advocacy: overcoming hurdles (part two)

This is part two of our Employee Advocacy: overcoming hurdles series. For part one, click here: https://immediatefuture.co.uk/blog/employee-advocacy-overcoming-hurdles/   We’re back with our employee advocacy series, recapping all the great insight that was covered in our recent webinar Fixing Holes in Employee Advocacy with Katy Howell, CEO…
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Creating an effective hashtag strategy 

Creating an effective hashtag strategy 

Hashtags. They’ve been around forever (not quite, but almost) and they’re a bit like marmite, some of us love them, some of us hate them. But at the end of the day, they’re extremely effective to use on social media – if you’re using them in the right…
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How to create a cracking Christmas campaign on social

How to create a cracking Christmas campaign on social

Ho-ho-ho…It’s nearly that time of the year! There is no doubt that festive seasons are a perfect time to take advantage of social media and create some awesome marketing campaigns to remember.   Here are a few ideas on how to make a Christmas campaign that will capture…
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Careers In Social

Careers In Social

Join us. You’ll work with big brands. You’ll create. You’ll learn. You’ll grow. And add oodles of expertise to your CV.
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Social Snapshot – 27.10.2021

Social Snapshot – 27.10.2021

  It’s that time of the week again – time for your social snapshot! We know it can be hard to stay up to date with social media news popping up every day. But don’t worry, we’ve got you covered! Have a look at the latest happening in…
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Episode 67: Serious Social – Big picture marketing + leaky social = Growth

Episode 67: Serious Social – Big picture marketing + leaky social = Growth

Ep 67: Serious Social – Big picture marketing + leaky social = Growth In this episode of Serious Social, Katy Howell and Zoe Gill explore how best to spin all marketing channel plates and how to optimise and create a marketing engine for growth with social…
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Food Trends 2021

Food Trends 2021

The Covid-19 pandemic fundamentally reshaped consumer habits. To remain competitive, CPG and retail brands have to stay ahead of trends and proactively adapt to changing customer needs. In today’s blog, we wanted to discuss how eating habits have changed and what trends could…
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Big picture marketing + leaky social = Growth

Big picture marketing + leaky social = Growth

When you work every day in social it’s easy to think the whole world is about social. Of course, it isn’t. In fact, social is leaky and gets everywhere touching all your channels and melting into all your campaigns. You should consider social as the oil in your…
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Why run Halloween campaigns on social media?

Why run Halloween campaigns on social media?

Spooky season is the perfect time to start creating engaging social content that grabs your audience’s attention. There are many reasons why you should consider a Halloween campaign as a marketer, but let’s stick to the obvious one – it’s a significant event that’s celebrated worldwide. Although the…
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How to deal with negative comments on social media

How to deal with negative comments on social media

It doesn’t matter how well planned your social media strategy is or how good your product or service is; it is impossible not to receive negative comments on social media. Consumers are becoming more and more demanding, and brands are having a harder time meeting their expectations. So,…
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Don’t make ad’s make TikTok’s

Don’t make ad’s make TikTok’s

Just a few months ago, TikTok had over 2.6 billion downloads worldwide and about 700 million monthly users. Including the IFers, where we share our monthly social snapshot roundups and occasionally people running around in dinosaur outfits. TikTok being so big, lots of brands want to figure out…
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Wait… Who turned out the lights?

Wait… Who turned out the lights?

  As I am sure many of you know, Facebook suffered a major outage yesterday (Nearly 6 hours to be exact!). With chaos on the streets, many users fled to the safety of other platforms such as Twitter, Linkedin and, of course, Tiktok. Problems were reported across the world,…
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International Podcast Day!

International Podcast Day!

Today is International Podcast Day! A day to celebrate the power of audio and just how far it’s come in such a short period of time.  Derived from the infamous iPod, podcasting began back in 2004, (the same year the great IF was born!) and has since grown in enormous…
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Social Snapshot 29.09.2021

Social Snapshot 29.09.2021

We know it can be hard to stay up to date with social media news popping up every day. But don’t worry, we’ve got you covered. Check out the latest happenings in the world of social with our weekly snapshot   Instagram pauses ‘Instagram for Kids’ project…
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Did someone say non-alcoholic beveragino?

Did someone say non-alcoholic beveragino?

Are you sober curious? Perhaps you’re just curious as to what that even means? Well, this trend is rising quicker than you can pull a pint. In short, being sober curious is all about being more intentional about how, when and why you drink – not to be mistaken…
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How to interact with your audience on social

How to interact with your audience on social

During the pandemic, we began spending much more time on social media and interacting more with brands online. Resulting in brands having to adapt and very quickly. Now, the restrictions are easing down, but audiences still have those high expectations of brands to communicate well with them, especially…
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Social Snapshot – 22.09.2021

Social Snapshot – 22.09.2021

Another week, another social snapshot. Have a look at the latest happening in the world of social media:   Facebook is introducing ‘’Community Awards’’ Facebook is testing a new feature called ‘Community Awards’ to encourage engagement in groups. Find out more here.   Snapchat launches…
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Bloomin’ serious social

Bloomin’ serious social

Find out how we break the social boring. Get you attention, action and impact.
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We are immediate future

We are immediate future

Our sole focus is on social media marketing. We’re your experts. Deploying campaigns globally, for brands like Selfridges, One Direction and Thomson Reuters; across EMEA with Staples, Fujitsu, Google and Sony Electronics. And closer to home in the UK, with Princess Cruises, Mission Foods, AutoTrader and Marston’s Pubs. Official Facebook,…
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Social Media Agency: Immediate Future

Social Media Agency: Immediate Future

Serious social for brands focused on growth. We only do social media marketing. We’re your experts. Check out our clients' success stories, insights and services
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What can Reels do for your brand?

What can Reels do for your brand?

Have you noticed that the creation of content in Reels is growing day by day? But, how should you be using it? What can it do for your brand’s social media strategy? Instagram Reels allows you to create and share 30-second videos with music, filters, and text in…
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Humour gone wrong on social media

Humour gone wrong on social media

I’m the first to admit that my favourite social media accounts are the ones that make me laugh out loud. And while it’s a common thread in personal and culture account success, it doesn’t always play the same for business ones. Unlike meme accounts like tank.sinatra, betches and ladbible, brands…
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Social Media Moments: Once More with Meaning

Social Media Moments: Once More with Meaning

  We’ve all explored moment marketing before, but frequently, when brands try to weave in social media to a moment marketing strategy, they often lack agility and are doing it off the cuff, resulting in average results. To elevate your social media marketing moments and ensure they’re hitting…
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Supporting causes on social media

Supporting causes on social media

In the past year there has been an increasing trend of brands using their social media platforms to support various causes. Social media has shifted from a place of ideas sharing to one that educates and inspires. Supporting a good cause on social can be one of the…
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Don’t get caught-out by last minute Paid Media buying

Don’t get caught-out by last minute Paid Media buying

The summer month of August has always been a key month in the Ad calendar. The famous P9 period sees Back to School campaigns appear, closely followed by menu changes in pubs and restaurants, as they flip from lighter evenings to darker nights. At the same time, we start…
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Social Snapshot – 04.08.21

Social Snapshot – 04.08.21

Another week has passed and it’s time for a new Social Snapshot. We know it can be hard to stay up to date with the social media news popping up every day. But don’t worry, we’ve got you covered. Have a look at the latest happenings in the…
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Finding your audience on social media

Finding your audience on social media

It goes without saying that social media provides brands with the opportunity to reach their audiences in a personalised and accessible way. But with multiple channels available, targeting diverse demographics in different ways – how can brands be sure they’re focusing their efforts at the right time, in…
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5 old social media approaches that work even better today

5 old social media approaches that work even better today

Back before social media was even called social media, brands were part of the conversation. Whether it was on Myspace, Flickr, Blogs, Habbo Hotel or the plethora of message boards – marketing comms was experimenting with talking direct to the customer. Now, 20 years on, the world has…
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Episode 65: Serious Social – Back to old school social

Episode 65: Serious Social – Back to old school social

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Employee Advocacy: how did we get here?

Employee Advocacy: how did we get here?

Employee advocacy has moved centre stage in social marketing. It is accelerating as a program, pushing out its messaging in all new ways and putting employees at the forefront of business promotions and campaigns. What is driving this rapid increase in employee advocacy across social media, and what can we…
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Tips to TikTok success

Tips to TikTok success

As of the beginning of July 2021, TikTok has had over 2.6 billion downloads worldwide and sees almost 700 million monthly active users (many IFers included!) So, it’s a no brainer that brands want to jump on the bandwagon. But, like every social media platform, sometimes it works and…
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Episode 64: Serious Social – Succeed on TikTok with the IFers

Episode 64: Serious Social – Succeed on TikTok with the IFers

Ep 64: Serious Social – Succeed on TikTok with the IFers With over 2.6 billion downloads worldwide, TikTok has fast become the social media platform to be. But should brands be on there? And how do you achieve success? In this episode of Serious Social, Sophie Shaw and…
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iOS14 and Facebook Ads – what you need to know

iOS14 and Facebook Ads – what you need to know

Apple has recently released an update, iOS14, which is causing quite the stir with Facebook. If you’re an Apple user, then over the last few months, whenever you update or load a new app, you’ll have a popup notification asking if you are happy to share your data.
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The Death of Instagram likes

The Death of Instagram likes

No brand is a stranger to the realm of social media likes, but it seems like 2021 will be the year to kick them to the curb. While introduced to help relieve social pressure and improve mental health for its users, it’s difficult to ignore how this impacts advertising across…
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Episode 62: Serious Social – Unlocking social as lockdown lifts

Episode 62: Serious Social – Unlocking social as lockdown lifts

Ep 62: Serious Social – Unlocking social as lockdown lifts In this episode of Serious Social, Katy Howell explores how societal change will impact your brand approach social media as restrictions and lockdowns start to lift. Tune in now to find out what will change, the…
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How social will change as lockdown lifts

How social will change as lockdown lifts

As lockdowns ends in phases around the world, the big question is, will the habits we formed over the last 18 months stay with us or will we return to the way it was before. And on social media the changes coming in the next few months will keep brands…
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Tips to keeping your social feeds fresh

Tips to keeping your social feeds fresh

For some marketers, social media marketing can be seen as slightly complex or just a quick add-on to their overall marketing strategies, with very little focus. But, with over 3 billion active social media users in the world and the average person spending just under 2.5 hours on…
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Making brand moments meaningful, requires much more than a moment of content capture

Making brand moments meaningful, requires much more than a moment of content capture

Moments make social. They fill our personal feeds with memories to look back on. From the family reunion after lockdown to our pets doing something adorable. The achievements we’re proud of to the moments of calamity our dear friends captured. Moments make social media. For a brand to make…
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Episode 61: Serious Social – Making your moment marketing meaningful

Episode 61: Serious Social – Making your moment marketing meaningful

Ep 61: Serious Social – Making your moment marketing meaningful This episode of Serious Social is all about moment marketing in social media. The people and brands that capitalise in the moments are rarely being agile and doing it off cuff. It can all be done…
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The power of social listening

The power of social listening

Half of marketers worldwide have turned to social listening to understand consumers’ changing preferences during the pandemic. 63% of social media marketers believe listening will become even more important over the upcoming year. In this quick blog, I wanted to touch on the increasing importance of Social Listening and discuss…
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When to post on social media

When to post on social media

  Throughout 2020 and into 2021, social media has become more important than ever to stay in touch with people, find new trends and hobbies and keep up to date on current events. Brands had to thrive while undergoing rapid, unexpected digital transformation, and social marketers had to…
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Emerging trends in technology marketing – experts tell all

Emerging trends in technology marketing – experts tell all

“If you don’t know where you’ve come from, you don’t know where you’re going.” Of course, Maya Angelou’s famous quote was actually four lines of prose. The purpose of her abbreviated statement was clear though, respect and understand the past, to help you move to a better future. This is the essence of business networking.
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Episode 59: Serious Social – Author’s voice: what we’ve learned from our new report, the CMO outlook report?

Episode 59: Serious Social – Author’s voice: what we’ve learned from our new report, the CMO outlook report?

  Ep 59: Serious Social – Author’s voice: what we’ve learned from our new report, the CMO outlook report?  In this week’s Serious Social Live, Colin Jacob is joined by Graeme Stoker, Integrated CX Senior Campaigns Manager at NUTANIX and contributor of our CMO Outlook Report,…
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The continual rise of Tiktok.

The continual rise of Tiktok.

The last year or so, while we have all been stuck working from home due to the pandemic, Tiktok has slowly taken over, well, the world. We have seen many brands jumping on the bandwagon to create content for the platform, enabling them to target a more youthful demographic and one…
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The long and short of it 

The long and short of it 

Last week saw the launch of our Technology CMO Outlook Report. Alongside Copy House, we put the flesh on the bones of the normal benchmark reports and brought to you in-depth interviews from the CMOs of some of the biggest names in tech. On Friday, we were live with…
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Episode 58: Serious Social – The long and the short of it

Episode 58: Serious Social – The long and the short of it

  Ep 58: Serious Social – The long and the short of it To celebrate the launch of our Technology CMO outlook report, Katy Howell joins forces with co-author, Kathryn Strachan, MD at Copy House, to share highlights from interviews with technology marketers and talk about…
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Understand the conversation, then join in!

Understand the conversation, then join in!

Brands, we hear your plea… you want better engagement and higher conversions, right? What’s the secret [BBQ] sauce? It’s the consumer data. In social, there are billions of consumers chatting about everything under the sun, so you just need to listen, interpret the data and use it to…
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Episode 57: Serious Social – Sizzling stats and what to do with them

Episode 57: Serious Social – Sizzling stats and what to do with them

  Ep 57: Serious Social – Sizzling stats and what to do with them It’s BBQ season! And we’ve uncovered some sizzling opportunities for brands who want to reach the grilling parties – from equipment to meat-free choices, Brandwatch has come through for us and we’re…
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6 steps to social media success

6 steps to social media success

Social media is not a walk in the park. Any marketer can tell you that. There’s a lot of strategic thinking and planning that goes on behind the scenes (stating the obvious I know). But as brands continue to jump onto the social platforms, and sometimes ALL…
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Customer experience: how to up your game in time for the roaring (20)20s

Customer experience: how to up your game in time for the roaring (20)20s

In our first blog on the customer experience, we explored how to be human in the digital world, how to get leadership onboard, and how to prove the value of customer care across the business. This week, we’re going a little deeper; looking at how to implement…
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Inclusion and diversity are here to stay

Inclusion and diversity are here to stay

Welcome to the new 20s, where not taking action or being silent are no longer options for organisations. The importance of inclusion and diversity is here to stay. There is no room for brands to sit back and act passively. Why? Well… consumers are becoming more demanding and…
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Effective content marketing strategy

Effective content marketing strategy

We live in a digital era and there are billions of internet users worldwide. That means there are lots of opportunities for brands to engage with their audience and achieve business growth. One of the most effective methods for spreading brand awareness and attracting new customers is through content marketing.
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The three D’s that transform your boardroom social media impact reporting

The three D’s that transform your boardroom social media impact reporting

Why isn’t anyone advocating storytelling reporting to your own boardroom? As we emerge from COVID-19, boardrooms are scrutinising their post-COVID recovery plans. Budgets and ROIs are being assessed to determine if they’re investing in the right areas to deliver the required business impact, at the speed needed. There is an…
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Customer experience: how to be human in the roaring (20)20s

Customer experience: how to be human in the roaring (20)20s

82% of people agree social media is a vital channel for delivering exceptional customer experience. We know consistently delighting customers is a complex task – requiring skills in leadership, tech and a healthy dose of agility. Often, though, the idea of focusing on the customer experience through social isn’t shared…
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Episode 54: Serious Social – Stop whispering into the void

Episode 54: Serious Social – Stop whispering into the void

  Ep 54: Serious Social – Stop whispering into the void The way brands interact with their audiences on social media has noticeably changed. Consumers are demanding more and will no longer put up with a lack of response or engagement from brands. Whether you’re scaling…
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Rules of engagement for social

Rules of engagement for social

If you need some practical tips about community engagement on social, you’ve come to the right place! Audiences, whether in B2B or B2C are very unforgiving when it comes to how brands engage with them – more than ever, we want brands to be fast, human, clear and concise when…
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Stats to help you define your social customer journey

Stats to help you define your social customer journey

Social skips its way through the whole customer journey, impacting various touchpoints, from awareness right through purchase into advocacy. More importantly, you need to map the journey, in detail, if you hope to be able to deliver a consistent and much-needed customer experience. And you do need to…
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Episode 53 – Serious Social: The customer journey on social resembles a Jumanji map

Episode 53 – Serious Social: The customer journey on social resembles a Jumanji map

  Ep 53: Serious Social – The customer journey on social resembles a Jumanji map Yes, we think your social customer journey is like the map in Jumanji, welcome to the jungle. In this episode of Serious Social, Katy Howell makes no apology for drawing parallels…
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How to drive MQLs and SQLs through social media?

How to drive MQLs and SQLs through social media?

If you’re being challenged to deliver SQLs this year, then this blog is for you – and there is a video about it on our Facebook channel too, here, if you prefer watching a video, to reading a blog. Last week’s Serious Social Live saw me take…
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Episode 52: Serious Social – How to drive MQLs and SQLs through social media

Episode 52: Serious Social – How to drive MQLs and SQLs through social media

  Ep 52: Serious Social – How to drive MQLs and SQLs through social media In this week’s Serious Social Live, Colin Jacobs will be exploring how to drive sales qualified leads through better marketing qualified leads on social media. Tune in to discover what a…
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